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Cloud mobile phone fault monitoring method and system

A fault monitoring and mobile phone technology, applied in the Internet field, can solve problems such as low efficiency of fault repair work, cloud mobile phones cannot be started normally, cloud mobile phones cannot be used normally, etc., and achieve the effect of improving troubleshooting efficiency

Pending Publication Date: 2019-08-20
广州微算互联信息技术有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In actual use, hardware and software failures of the cloud phone itself and the cloud server may cause the cloud phone to fail to work normally
For example, the failure of the memory chip on the cloud phone due to repeated erasing or repeated restarts of the cloud server due to poor heat dissipation may cause failures such as a black screen on the cloud phone. The operating system on the cloud phone or the operating system on the cloud server exists The bug may cause the cloud mobile phone to fail to start normally or be out of control and other faults
In the existing technology, the users of the cloud mobile phones report the failures of the cloud mobile phones by themselves, but the users are generally not professionals and cannot describe the failures correctly. At the same time, there are a large number of cloud mobile phones, and not all failures that occur will be reported, resulting in fault repairs. inefficiency

Method used

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  • Cloud mobile phone fault monitoring method and system
  • Cloud mobile phone fault monitoring method and system
  • Cloud mobile phone fault monitoring method and system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0036] In this embodiment, a cloud mobile phone failure monitoring method includes the following steps:

[0037] S101. Collect cloud mobile phone working parameters; said cloud mobile phone working parameters include at least one of current time and date, processor temperature, available storage space, installed software list, current screenshot, processor usage rate and serial number;

[0038] S102. Report the collected working parameters of the cloud mobile phone in real time or regularly.

[0039] In this embodiment, steps S101 and S102 are executed by a client program installed on the cloud phone, and the client program may be an independently running program or a part of the cloud phone operating system.

[0040] The client program has higher access rights, and can access the hardware operating parameters or software operating parameters of the cloud mobile phone without restriction. By accessing the clock module on the cloud mobile phone, the client program can collect ...

Embodiment 2

[0044] In this embodiment, a cloud mobile phone failure monitoring method includes the following steps:

[0045] S201. Receive the reported cloud mobile phone working parameters in real time or regularly; the cloud mobile phone working parameters include the current time and date, processor temperature, available storage space, installed software list, current screenshots, processor usage and serial number at least one of

[0046] S202. When at least one of the following conditions is detected, the corresponding cloud mobile phone is included in the suspicious list: the difference between the current time and date and the standard time and date exceeds a preset threshold, and the temperature of the processor exceeds a preset threshold, The available storage space is less than a preset threshold, the installed software list contains software in the blacklist or not in the whitelist, the current screenshot is in a black screen state, and the processor usage exceeds the preset T...

Embodiment 3

[0067] In this embodiment, a cloud mobile phone fault monitoring system includes:

[0068] The collection module is used to collect cloud mobile phone operating parameters; the cloud mobile phone operating parameters include at least one of the current time and date, processor temperature, available storage space, installed software list, current screenshots, processor usage and serial number kind;

[0069] The reporting module is used to report the collected working parameters of the cloud mobile phone in real time or regularly.

[0070] The workflow of the cloud mobile phone fault monitoring system described in this embodiment is as follows figure 2 shown.

[0071] The acquisition module and the reporting module in this embodiment are components of the client program installed on the cloud mobile phone, that is, the acquisition module and the reporting module are functional modules of the client program. The client program can be an independently running program, or a pa...

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Abstract

The invention discloses a cloud mobile phone fault monitoring method and device and a storage medium. The method comprises the steps of collecting working parameters of the cloud mobile phone, reporting the collected working parameters of the cloud mobile phone in real time or at regular time, receiving the reported working parameters of the cloud mobile phone in real time or at regular time, listing the corresponding cloud mobile phone into a suspicious list when a specific condition is detected, and the like. According to the method, the working parameters of the cloud mobile phone can be automatically collected and reported. The trouble of manually recording and reporting faults is avoided. The working parameters of each cloud mobile phone can be accurately recorded and collected. Largedata samples can be obtained. Whether the cloud mobile phones have faults or not can be automatically and preliminarily judged by analyzing the cloud mobile phone working parameters reported by the cloud mobile phones, and therefore the cloud mobile phones which may have faults can be screened out, centralized analysis by professionals is facilitated, and the fault removal efficiency is improved.The method and the device are widely applied to the technical field of Internet.

Description

technical field [0001] The invention relates to the technical field of the Internet, in particular to a cloud mobile phone fault monitoring method and system. Background technique [0002] Cloud mobile phone is a mobile phone that applies cloud computing technology to network terminal services and realizes cloud services through cloud servers. In actual use, hardware and software failures of the cloud phone itself and the cloud server may cause the cloud phone to fail to work normally. For example, the failure of the memory chip on the cloud phone due to repeated erasing or repeated restarts of the cloud server due to poor heat dissipation may cause failures such as a black screen on the cloud phone. The operating system on the cloud phone or the operating system on the cloud server exists Bugs may cause failures such as the cloud phone not being able to start normally or being out of control. In the existing technology, the users of the cloud mobile phones report the fail...

Claims

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Application Information

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IPC IPC(8): H04W24/04
CPCH04W24/04
Inventor 石启铮黄小勇雷磊黄坚罗军丁鄂
Owner 广州微算互联信息技术有限公司
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