A method for distributing information, a method and device for generating information

A technology of information distribution and information configuration, applied in the Internet field, can solve problems such as difficult customers, insufficient customer service capabilities of enterprises, customers unable to directly contact employees of enterprises, etc., to achieve efficient customer service services and improve customer service capabilities.

Active Publication Date: 2022-02-25
TENCENT TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] However, in the enterprise IM system, the internal organizational structure of the enterprise is a closed system, and customers cannot directly contact the employees of the enterprise, resulting in insufficient customer service capabilities provided by the enterprise, making it difficult to provide efficient customer service for customers

Method used

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  • A method for distributing information, a method and device for generating information
  • A method for distributing information, a method and device for generating information
  • A method for distributing information, a method and device for generating information

Examples

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Embodiment Construction

[0096] The embodiment of the present application provides an information distribution method, information generation method and device, which are used to generate the customer service contact information of an internal employee of an enterprise according to the customer service request of the customer, and push it to the customer. Employees establish communication connections, thereby breaking through the communication barriers between customers and enterprises, and providing customers with more efficient customer service.

[0097] The terms "first", "second", "third", "fourth", etc. (if any) in the specification and claims of the present application and the above drawings are used to distinguish similar objects, and not necessarily Used to describe a specific sequence or sequence. It is to be understood that the data so used are interchangeable under appropriate circumstances such that the embodiments of the application described herein, for example, can be practiced in seque...

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PUM

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Abstract

This application discloses an information distribution method, an information generation method and a device, which are used to generate the customer service contact information of an internal employee of an enterprise according to the customer service request of the customer, and push it to the customer. The customer can directly establish an Communication connection, thus breaking through the communication barriers between customers and enterprises, and providing customers with more efficient customer service. The application method includes: receiving a customer service request sent by the user client, the customer service request is triggered by customer service information; determining the target customer service client from the customer service client set according to the customer service request, and the target customer service client is used to provide the user client with Customer service: generate customer service contact information according to the target customer service client; send customer service contact information to the user client, so that the user client establishes a communication relationship with the target customer service client according to the customer service contact information.

Description

technical field [0001] The present application relates to the field of Internet technologies, and in particular to an information distribution method, an information generation method and a device. Background technique [0002] With the continuous development of network services, many network service providers provide users with online customer service systems in order to solve problems encountered by users in the process of using services in a timely manner. Wherein, the online customer service system is a system that provides customer service to users by means of Instant Message (IM). [0003] At present, based on traditional IM systems, customer service problems can be solved. Customers directly contact customer service personnel through software or customer service websites. Specifically, customers select customer service personnel through a guide menu (such as a mobile operator's customer service phone), or are randomly assigned by the system. Customer service personne...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06Q30/00H04L51/04H04L51/214H04L51/212
CPCH04L51/04G06Q30/01H04L51/214H04L51/212
Inventor 黄小刚黄铁鸣叶波林莉黄梓群李斌
Owner TENCENT TECH (SHENZHEN) CO LTD
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