Intelligent voice customer service system

Abstract

The invention discloses an intelligent voice customer service system. The system comprises a background database for storing historical data of voice interaction; a voice system which is used for carrying out voice interaction with a client; a recording system which is used for recording interactive data of the voice system and a client; a cloud platform which is used for storing interactive data;and a data analysis system which is used for downloading and analyzing the interactive data stored in the cloud platform. By the adoption of the system, the intelligent telephone robot can conduct multiple rounds of voice communication with a user through a natural person audio and video tape, actively introduce products to the client, replace a manual service agent and successfully complete outbound call work; under the support of standard verbal techniques, the system is not affected by emotions, can accurately understand answers and chatting intentions of users, and achieves barrier-free and smooth communication. Batch and standard voice call-out operation is carried out for different scenes, the efficiency is greatly improved on the premise that the quality and the number of voice call-out are guaranteed, and multiple uncontrollable factors in manual communication are remarkably reduced.

Description

technical field [0001] The invention relates to the technical field of marketing equipment, in particular to an intelligent voice customer service system. Background technique [0002] With the continuous increase of market competitiveness, marketing is becoming more and more difficult. Although the traditional telemarketing method is the most capable of directly connecting with customers, so as to understand the customer's intention. However, the marketing mode of telemarketing is difficult to manage personnel. Due to the high mobility, it is difficult to recruit newcomers. Newcomers lack experience, and it is difficult to obtain intended customers through telemarketing. Moreover, training newcomers requires a lot of resources; in addition , The cost of sales is relatively high, and the basic wages, commissions, social security, site fees, telephone charges, etc. of employees will bring a very large burden to the enterprise. Contents of the invention [0003] According t...

AI Technical Summary

Problems solved by technology

However, the marketing mode of telemarketing is difficult to manage personnel. Due to the high mobility, it is difficult to recruit newcomers. Newcomers lack experience, and it is difficult to obtain intended customers through telemarketing. Moreover, training newcomers requires a lot of resources; in addition , the cost of sales is relatively high, and the basic salary, commission, social security, site fee, telephone fee, etc. of the employees will bring a very large burden to the enterprise.

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