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Calling system, calling processing method, server and readable storage medium

A call system and call processing technology, applied in the field of communications, can solve problems such as low call success rate and inability to uniformly handle multi-location workplace services.

Active Publication Date: 2019-11-19
招联消费金融股份有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] Based on this, it is necessary to provide a call system, a call processing method, a server and a readable storage medium in view of the fact that multiple sets of call center systems in the traditional technology cannot uniformly handle multi-place workplace business, and there is a problem of low call success rate

Method used

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  • Calling system, calling processing method, server and readable storage medium
  • Calling system, calling processing method, server and readable storage medium
  • Calling system, calling processing method, server and readable storage medium

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Embodiment Construction

[0041] In order to make the purpose, technical solution and advantages of the present application clearer, the present application will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present application, and are not intended to limit the present application.

[0042] In traditional technology, in order to ensure business continuity, many companies have introduced multiple call center systems and deployed multiple call center systems in different workplaces in different regions. The call center system cannot uniformly handle workplace business in multiple places. There are obvious differences in call center systems in different regions, and it is difficult to switch between call systems. It is easy to block the numbers sent by call centers in various places, and there is a problem of low call success rate.

[0043] The technical ...

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Abstract

The invention relates to a call system, a call processing method, a server and a readable storage medium, and the system comprises a call front-end module which is used for receiving a call request transmitted by each call center, determining a line number display prefix corresponding to the call request according to the call request, and transmitting the call request and the line number display prefix to a call module; a calling module which is used for receiving a calling request and a line number display prefix and forwarding the calling request and the line number display prefix to the line management platform; and a line management platform which is used for receiving the call request and the line number display prefix and selecting a call line corresponding to the line number displayprefix to execute the call request. According to the system, unified management of the call requests sent by the call centers can be realized, the processing efficiency of the call preposition moduleon the call requests sent by the call centers is improved, and the call success rate of the call requests sent by the call centers is further improved.

Description

technical field [0001] The invention relates to the communication field, in particular to a call system, a call processing method, a server and a readable storage medium. Background technique [0002] With the increasing maturity of telephone customer service technology, more and more enterprises handle their business through the call center system. The call center system processes the call request by determining the line corresponding to the call request sent from the local agent. [0003] In traditional technology, in order to ensure the continuity of business, many enterprises have introduced multiple call center systems, and deployed multiple call center systems in different workplaces in different regions, and enterprises use these multiple call center systems to process corresponding businesses. [0004] However, multiple sets of call center systems in traditional technology cannot uniformly handle business in multiple workplaces, and there is a problem of low call suc...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/51H04M3/50
CPCH04M3/50H04M3/5141
Inventor 杨永祥张文锋郝绪祥邓强
Owner 招联消费金融股份有限公司
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