Networking fault detection method for household appliances and related device
A technology for home appliance equipment and fault detection, applied in home automation networks, electrical components, data exchange networks, etc., can solve problems such as differences in technical levels and difficulty in ensuring maintenance efficiency, reduce after-sales pressure, and facilitate fault location and troubleshooting. , the effect of improving maintenance efficiency
Inactive Publication Date: 2020-02-04
NINGBO AUX ELECTRIC +1
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Problems solved by technology
[0003] The problem solved by the invention is that when the maintenance personnel manually check the network problems of household appliances, the technical level of different maintenance personnel is different, and it is difficult to ensure the maintenance efficiency
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[0050] In order to make the above objects, features and advantages of the present invention more comprehensible, specific embodiments of the present invention will be described in detail below in conjunction with the accompanying drawings.
[0051] Please refer to figure 1, is a schematic diagram of the application environment of the networked fault detection method and device for household electrical appliances provided by the present invention. The terminal device 100 can communicate with the first server 200, the home appliance 300, and the distribution network router 400. An App (Application, application program) can be installed in the terminal device 100, and the terminal device 100 interacts with the first server 200 and the home appliance 300 through the App. , the terminal device 100 can also interact with the second server 500 through the distribution network router 400 . After the household electrical appliance 300 is successfully connected to the distribution netw...
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The invention provides a networking fault detection method for household appliances and a related device, and relates to the field of household appliances. The terminal device is in communication connection with the first server. A plurality of fault codes, fault meanings corresponding to the fault codes and solutions corresponding to the fault codes are pre-stored in the first server; and the terminal device establishes a communication connection with the household appliance after the networking of the household appliance fails, obtains a network distribution log recorded by the household appliance in a network distribution process, sends the network distribution log to the first server, and receives a fault meaning and a solution measure returned by the first server according to the fault code in the network distribution log, wherein the network distribution log includes the fault codes. Thus, maintenance personnel can perform fault positioning and fault processing according to the obtained fault meaning and solution measures when going to home for maintenance, so that the maintenance efficiency is improved, and the after-sales pressure is reduced.
Description
technical field [0001] The present invention relates to the field of home appliances, in particular to a method for detecting networked faults of home appliances and a related device. Background technique [0002] At present, when the networking of home appliances is abnormal, maintenance personnel need to come to the door to locate the problem by manually checking the network, router settings, and checking the working status of the WiFi (Wireless-Fidelity, Wireless Fidelity) module. There are differences in levels, so it is difficult to guarantee maintenance efficiency. Contents of the invention [0003] The problem solved by the invention is that when the maintenance personnel check the networking problem of the home appliances manually, the technical level of different maintenance personnel is different, and it is difficult to guarantee the maintenance efficiency. [0004] In order to solve the above problems, the technical scheme adopted in the present invention is as...
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IPC IPC(8): H04L12/24H04L12/28
CPCH04L12/2803H04L12/2823H04L41/0631H04L41/0677
Inventor 徐家辉
Owner NINGBO AUX ELECTRIC