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Deep retrieval matching classification method and device and terminal equipment

A classification method and in-depth technology, applied in the field of data processing, can solve problems affecting user experience, poor correlation of returned results, and low matching accuracy

Active Publication Date: 2020-07-07
UBTECH ROBOTICS CORP LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] In view of this, the embodiment of the present application provides a deep search matching classification method, device, and terminal equipment to solve the problems of low matching accuracy and poor correlation of returned results in the existing intelligent customer service technology, which greatly affects the user experience

Method used

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  • Deep retrieval matching classification method and device and terminal equipment
  • Deep retrieval matching classification method and device and terminal equipment
  • Deep retrieval matching classification method and device and terminal equipment

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Embodiment 1

[0044] The following describes a deep search matching classification method provided by Embodiment 1 of the present application, please refer to the attached figure 1 , the deep search matching classification method in Embodiment 1 of the present application includes:

[0045]Step S101. Obtain the first question input by the user and the first category of the first question, and perform word segmentation on the first question, and then form the input question with each preset second question corresponding to the first category Group;

[0046] Questions consulted by users can be classified into multi-level categories. For example, three levels of classification can be set up. The first category is the product category, the second category is the direction of consultation (such as basic knowledge, app questions, etc.), and the third category is the refinement of the consultation direction (For example, app problems can be subdivided into App operation, construction process and ...

Embodiment 2

[0132] Embodiment 2 of the present application provides a device for in-depth search and matching classification. For the convenience of description, only the parts related to the present application are shown, such as Figure 8 As shown, the deep search matching classification device includes,

[0133] The input processing module 201 is configured to obtain the first question input by the user and the first category of the first question, and perform word segmentation processing on the first question to obtain the preset second questions respectively corresponding to the first category. Question composition Input question groups;

[0134] The word vector module 202 is used to convert the words of the first question and the second question in the input question group into word vectors through a preset word vector model;

[0135] A dot product calculation module 203, configured to dot-multiply each word vector of the first question with the word vector matrix of the second que...

Embodiment 3

[0156] Figure 9 It is a schematic diagram of a terminal device provided in Embodiment 3 of the present application. like Figure 9 As shown, the terminal device 3 in this embodiment includes: a processor 30 , a memory 31 , and a computer program 32 stored in the memory 31 and operable on the processor 30 . When the processor 30 executes the computer program 32, it realizes the steps in the embodiment of the above-mentioned deep search matching classification method, for example figure 1 Steps S101 to S105 are shown. Alternatively, when the processor 30 executes the computer program 32, it realizes the functions of the modules / units in the above-mentioned device embodiments, for example Figure 8 The functions of modules 201 to 205 are shown.

[0157] Exemplarily, the computer program 32 can be divided into one or more modules / units, and the one or more modules / units are stored in the memory 31 and executed by the processor 30 to complete this application. The one or mor...

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Abstract

The invention is suitable for the technical field of data processing, and provides a deep retrieval matching classification method and device, and terminal equipment. The method comprises: carrying out the word segmentation of a first question, and forming an input question group with all preset second questions corresponding to a first category; converting words of the first question and the second question in the input question group into word vectors; carrying out dot multiplication on each word vector of the first question and the word vector matrix of the second question to obtain a dot product result corresponding to each word vector of the first question; inputting each dot product result into a trained deep neural network model to obtain a first probability that the input problem group is a first classification label; and taking the second problem of the input problem group with the highest first probability as a similar problem of the first problem. The method can solve the problems that an existing intelligent customer service technology is low in matching precision and poor in return result correlation, and the use experience of a user is greatly influenced.

Description

technical field [0001] The present application belongs to the technical field of data processing, and in particular relates to a deep search matching classification method, device and terminal equipment. Background technique [0002] Manual customer service is a typical labor-intensive industry, with long working hours and high repetitiveness, which adds a lot of labor and management costs to many companies. [0003] For this situation, people use intelligent customer service to reduce the workload of manual customer service. The intelligent customer service can search and match according to the information entered by the user, and return the preset answer to the user. However, the current intelligent customer service technology, such as keyword matching search technology and text correlation re-ranking technology, etc., all have low matching accuracy and poor correlation of returned results. [0004] To sum up, the existing intelligent customer service technology has low m...

Claims

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Application Information

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IPC IPC(8): G06F16/332G06F16/35
CPCY02D10/00
Inventor 熊友军熊为星廖洪涛
Owner UBTECH ROBOTICS CORP LTD