Automatic voice customer service system

A customer service system and automatic voice technology, applied in the field of communication, can solve the problems that small and medium-sized enterprises do not have the strength to provide IVR services, and achieve the effect of lowering the basic threshold and reducing investment costs

Inactive Publication Date: 2020-08-14
南京联创数字科技有限公司
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  • Abstract
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Problems solved by technology

Small and medium-sized enterprises do ...

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Embodiment Construction

[0020] The present invention will be further described below in conjunction with the accompanying drawings and specific embodiments. It should be understood, however, that the invention may be embodied in various forms, and some exemplary and non-limiting embodiments are shown in the drawings and described below, and are not intended to limit the invention to the specific embodiments described. .

[0021] figure 1 Shown is the functional module structural diagram of the automatic voice customer service system involved in the present embodiment, including a telephone access module, an IVR voice navigation menu module, a TTS module and an API module; wherein,

[0022] The telephone access module provides access to the telephone service port of the telecom operator, obtains the incoming call signaling and voice stream of the client by monitoring the telephone service port, and extracts the client's number information and key information from the incoming call signaling and voice...

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Abstract

The invention provides an automatic voice customer service system which comprises a telephone access module, an IVR voice navigation menu module, a TTS module and an API module. The telephone access module provides a telephone service port accessed to a telecom operator and acquires key information of the client; the TTS module provides functions of online generation, pre-storage and calling of voice replies; and the IVR voice navigation menu module performs menu jump according to the received key information and generates a service ID, an appropriate address of a voice file is selected from the TTS module according to the service ID and sent to the telephone access module, and the telephone access module plays corresponding voice. An automatic telephone customer service system which is suitable for rapid application deployment of small and medium-sized enterprises, low in cost and relatively low in user access cost can be created.

Description

technical field [0001] The invention relates to the technical field of communication, in particular to an automatic voice customer service system. Background technique [0002] With the development of communication technology and information technology, people's life has expanded in time and space. In the past, the customer service of many merchants was limited to providing services during working hours. Now, many merchants have extended their service hours, and some even provide services 24 hours a day. The vigorous development of e-commerce and the transformation of service models have affected all walks of life. For example, rural self-employed e-commerce may sell products all over the country, and the scope of services may also change accordingly. Driven by emerging industries, traditional industries are constantly innovating in business and service methods. [0003] Usually, large companies have strong strength and invest heavily in informatization, such as telecommun...

Claims

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Application Information

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IPC IPC(8): H04M3/527G10L15/22G10L15/26
CPCG10L15/22H04M3/527
Inventor 孔庆明杨冰罗义斌刘涵吴强滕春旭黄嘉诚王理政孙力斌徐晓瑀
Owner 南京联创数字科技有限公司
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