Intelligent voice urging system based on power supply service command system
A command system and intelligent voice technology, applied in the field of intelligent voice urging system, can solve the problems of no inspection, no voice urging function, and inability to report whether the person in charge has viewed the information, etc., to achieve the effect of reducing the required number
Pending Publication Date: 2021-06-01
国网广元供电公司
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Problems solved by technology
[0003] The purpose of the present invention is to provide an intelligent voice reminder system based on the power supply service command system to solve the problem that most of the current power supply service command systems proposed in the above background technology do not have the voice reminder function. , or there is no problem of checking at all, and it is impossible to feedback whether the responsible person has checked the information, which leads to the failure of work order reminders and delays in the processing of work orders
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[0037] see Figure 1-2 , the present invention provides a technical solution: an intelligent voice reminder system based on a power supply service command system, including a power supply service command system 1, an automatic outbound call voice system 2, a work order research and judgment knowledge base 3, a voice knowledge base 5, a manual dispatch Single notification module 6, reminder information generation module 7, central control module 8, voice conversion module 9, voice reminder strategy management module 10;
[0038] The central control module 8 performs information processing and program operation to the system;
[0039] The work order research and judgment knowledge base 3 stores geographical information on the jurisdiction of each emergency repair team, which is used to automatically determine the responsible emergency repair unit and team to which the work order belongs;
[0040] The voice knowledge base 5 is sorted out according to the daily service work order...
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The invention belongs to the technical field of voice urging, and particularly relates to an intelligent voice urging system based on a power supply service command system. The system comprises a power supply service command system, an automatic call-out voice system, a work order research and judgment knowledge base, a voice knowledge base, a manual order sending notification module, an urging information generation module, a central control module, a voice conversion module and a voice urging strategy management module. The central control module carries out information processing and program operation on the system. The work order research and judgment knowledge base stores the geographic information of the jurisdiction range of each first-aid repair team and group and is used for automatically researching and judging the responsibility first-aid repair unit and team and group to which the work order belongs; according to the invention, order sending notification and voice urging are carried out in a voice mode, an automatic call-out voice system is added, automatic telephone notification and urging functions are realized, and when the work order is overtime and is not processed, the system automatically dials the telephone of a person in charge of the work order, automatically broadcasts the content of the work order, and notifies a person in charge of the work order to complete the work order on time.
Description
technical field [0001] The invention relates to the technical field of voice reminders, in particular to an intelligent voice reminder system based on a power supply service command system. Background technique [0002] The power supply service command center of the power supply company currently relies on the power supply service command platform to perform repetitive tasks such as fault repair, dispatch of non-emergency repair work orders, and reminders, which occupy most of the time and energy of the power supply service command team. About 70% of the total daily work of the power supply service command staff on duty has greatly reduced work efficiency. At present, most of the power supply service command systems do not have the function of voice prompts. , and cannot give feedback on whether the responsible person checks the information, which will cause work order reminders to lose their effect and delay the work order processing. Single processing timeliness. Conten...
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Login to View More IPC IPC(8): G06Q50/06G06Q10/06G06Q10/00
CPCG06Q50/06G06Q10/06311G06Q10/20
Inventor 肖业湘尤园周红蒲坚孙建林龙杰彭海恩桂小兵刘雪芬康锐唐论语张豪许峥刘可曹举
Owner 国网广元供电公司