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Outbound test method and device, computer equipment and computer readable storage medium

A test method and computer program technology, applied in the field of artificial intelligence, can solve the problems of low success rate of outbound calls by robots and abnormal automatic outbound process.

Pending Publication Date: 2021-10-29
SHENZHEN ZHUIYI TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] At present, during the outbound call process, the outbound call robot often has an abnormal automatic outbound call process. In this way, the outbound call robot cannot communicate smoothly with the outbound call recipient, resulting in a low outbound call success rate for the outbound call robot

Method used

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  • Outbound test method and device, computer equipment and computer readable storage medium
  • Outbound test method and device, computer equipment and computer readable storage medium
  • Outbound test method and device, computer equipment and computer readable storage medium

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Embodiment Construction

[0069] In order to make the purpose, technical solution and advantages of the present application clearer, the present application will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present application, and are not intended to limit the present application.

[0070] The outbound call testing method, device, computer equipment, and computer-readable storage medium provided by the embodiments of the present application aim to solve the problem that in the traditional technology, the outbound call robot often has an abnormal automatic outbound call process during the outbound call process, resulting in the failure of the outbound call robot. A technical problem with a low outbound call success rate. The technical solution of the present application and how the technical solution of the present application solves the above technica...

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PUM

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Abstract

The invention relates to an outbound test method and device, computer equipment and a computer readable storage medium. The method comprises the following steps: acquiring an outbound test task for a target outbound scene, wherein the outbound test task comprises configuration information; according to the configuration information, obtaining a test sample corresponding to the outbound test task, wherein the test sample corresponds to at least one outbound node in the automatic outbound process of the target outbound scene, and the test sample comprises a sample test statement and a sample reply corresponding to the sample test statement; and based on the sample test statement, obtaining a target reply for the sample test statement fed back by the outbound component, and comparing the sample reply with the target reply to obtain an outbound test result, the outbound test result being used for representing whether the automatic outbound process of the target outbound scene is normal or not. By adopting the method, whether the automatic outbound process in the automatic outbound process is normal or not can be effectively detected.

Description

technical field [0001] The invention relates to the technical field of artificial intelligence, in particular to an outbound call testing method, device, computer equipment and computer-readable storage medium. Background technique [0002] With the rapid development of artificial intelligence technology, it is becoming more and more common to use outbound call robots instead of manual outbound call terminals for outbound calls. Outbound call robots play an increasingly important role in product promotion, product sales and after-sales management. [0003] At present, during the outbound call process, the outbound call robot often has an abnormal automatic outbound call process. In this way, the outbound call robot cannot communicate smoothly with the outbound call recipient, resulting in a low outbound call success rate of the outbound call robot. [0004] In view of this, how to effectively detect whether the automatic outbound process of the outbound call robot during the...

Claims

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Application Information

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IPC IPC(8): H04M3/24H04M3/26G06F40/30
CPCH04M3/24H04M3/26G06F40/30
Inventor 黎进杨志邓锐涛杨晓璐汶林丁
Owner SHENZHEN ZHUIYI TECH CO LTD