Outbound call task assignment method, device, computer equipment and readable storage medium

A technology of task assignment and computer program, applied in the field of communication, can solve the problems of few high-quality calls, low work efficiency, low success rate, etc., to achieve the effect of improving work efficiency, increasing the number, and improving the success rate of outbound calls

Active Publication Date: 2021-05-18
北京水滴科技集团有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] In view of this, the application provides a method, device, computer equipment and readable storage medium for assigning outbound tasks. Less, low work efficiency

Method used

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  • Outbound call task assignment method, device, computer equipment and readable storage medium
  • Outbound call task assignment method, device, computer equipment and readable storage medium
  • Outbound call task assignment method, device, computer equipment and readable storage medium

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Embodiment Construction

[0093] Exemplary embodiments of the present application will be described in more detail below with reference to the accompanying drawings. Although exemplary embodiments of the present application are shown in the drawings, it should be understood that the present application may be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided so that the present application can be more thoroughly understood, and the scope of the present application can be fully conveyed to those skilled in the art.

[0094] The embodiment of the present application provides a method for allocating outbound tasks, such as figure 1 As shown, the method is applied to an outbound system, and the outbound system includes a plurality of outbound programs, and the method includes:

[0095] 101. Determine the target outbound program, and obtain multiple clues to be called according to the clue search strategy of the target outbound p...

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PUM

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Abstract

This application discloses an outbound call task assignment method, device, computer equipment and readable storage medium, which relate to the field of communication technology. According to the clue search strategy, the clues to be called are collected and called one by one. The program realizes outbound calls in sequence, and then arranges the agent after the call is connected, so as to improve the success rate and the number of high-quality calls. The method includes: determining the target outbound program, obtaining multiple clues to be called according to the clue search strategy of the target outbound program; The clues are sorted, and the sorted multiple clues to be called are called in turn; when it is detected that the target clue among the multiple clues to be called is successfully called, the target agent is selected in the agent classification bound to the target outbound call program; the target The lead and the target agent are logged into the running task, and the target agent is controlled to communicate with the target lead based on the running task.

Description

technical field [0001] The present application relates to the technical field of communications, and in particular to an outbound call task assignment method, device, computer equipment and readable storage medium. Background technique [0002] With the rapid development of communication technology, enterprises have introduced outbound service for business, event promotion, etc., and the importance of outbound service has gradually become prominent. The outbound call service is to contact the target customers in a planned and targeted manner under the principle of active service and database marketing, and establish good communication with customers through the automatic outbound call system. [0003] In the related technology, there are agents in the enterprise, and the outbound call system will assign outbound tasks to the agents, and the agents will manually dial the numbers in the outbound call tasks to make outbound calls, or copy the number list to the software interfa...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/51H04M3/523
CPCH04M3/5141H04M3/5183H04M3/5232
Inventor 陈海斌李永然宋鑫张砚庭张进莹孙彬孔德伦陈东昂
Owner 北京水滴科技集团有限公司
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