Outbound task allocation method and device, computer equipment and readable storage medium

A task allocation and computer program technology, applied in the field of communication, can solve problems such as low work efficiency, few high-quality calls, and low success rate

Active Publication Date: 2021-03-05
北京水滴科技集团有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] In view of this, the application provides a method, device, computer equipment and readable storage medium for assigning outbound tasks. Less, low work efficiency

Method used

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  • Outbound task allocation method and device, computer equipment and readable storage medium
  • Outbound task allocation method and device, computer equipment and readable storage medium
  • Outbound task allocation method and device, computer equipment and readable storage medium

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Embodiment Construction

[0093] Exemplary embodiments of the present application will be described in more detail below with reference to the accompanying drawings. While exemplary embodiments of the present application are shown in the drawings, it should be understood that the present application may be embodied in various forms and should not be limited by the embodiments set forth herein. Rather, these embodiments are provided so that the application will be more thoroughly understood, and will fully convey the scope of the application to those skilled in the art.

[0094] The embodiment of the present application provides a method for allocating outbound tasks, such as figure 1 As shown, the method is applied to an outbound system, and the outbound system includes a plurality of outbound programs, and the method includes:

[0095] 101. Determine the target outbound program, and obtain multiple clues to be called according to the clue search strategy of the target outbound program. The target out...

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PUM

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Abstract

The invention discloses an outbound task allocation method and device, computer equipment and a readable storage medium, and relates to the technical field of communication. To-be-called clues are collected according to a clue search strategy and called in sequence, a target agent is selected when calling succeeds, sequential outbound is achieved through an outbound program, agent personnel are arranged after connection. And the success rate and the high-quality call number are improved. The method comprises the following steps: determining a target outbound program, and obtaining a pluralityof to-be-called clues according to a clue search strategy of the target outbound program; grouping the plurality of to-be-called clues according to the calling times of the plurality of to-be-called clues in the clue search strategy, sorting the plurality of to-be-called clues, and calling the sorted plurality of to-be-called clues in sequence; when it is detected that a target clue in the to-be-called clues is successfully called, selecting a target agent from agent grades bound with the target outbound program; and signing the target clue and the target agent into the operation task, and controlling the target agent to communicate with the target clue based on the operation task.

Description

technical field [0001] The present application relates to the technical field of communications, and in particular to an outbound call task assignment method, device, computer equipment and readable storage medium. Background technique [0002] With the rapid development of communication technology, enterprises have introduced outbound service for business, event promotion, etc., and the importance of outbound service has gradually become prominent. The outbound call service is to contact the target customers in a planned and targeted manner under the principle of active service and database marketing, and establish good communication with customers through the automatic outbound call system. [0003] In the related technology, there are agents in the enterprise, and the outbound call system will assign outbound tasks to the agents, and the agents will manually dial the numbers in the outbound call tasks to make outbound calls, or copy the number list to the software interfa...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/51H04M3/523
CPCH04M3/5141H04M3/5183H04M3/5232
Inventor 陈海斌李永然宋鑫张砚庭张进莹孙彬孔德伦陈东昂
Owner 北京水滴科技集团有限公司
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