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Clue data distribution method and device, equipment and storage medium

A technology of data distribution and clues, which is applied in the fields of equipment, storage media, devices, and clue data distribution methods, can solve the problems of reducing retention processing efficiency, customer loss, and untimely distribution of clue data, etc., so as to improve retention efficiency and retention rate, The effect of saving labor costs

Pending Publication Date: 2022-03-04
TAIKANG LIFE INSURANCE CO LTD +1
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0006] This article is used to solve the problem that in the existing technology, in the process of customer withdrawal business retention, the distribution of clue data is not timely, thereby reducing the retention processing efficiency, resulting in low retention rate and a large number of customer loss problems

Method used

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  • Clue data distribution method and device, equipment and storage medium
  • Clue data distribution method and device, equipment and storage medium
  • Clue data distribution method and device, equipment and storage medium

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Embodiment Construction

[0079] The following will clearly and completely describe the technical solutions in the embodiments herein in conjunction with the accompanying drawings in the embodiments herein. Obviously, the described embodiments are only some of the embodiments herein, not all of them. Based on the embodiments herein, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts fall within the scope of protection herein.

[0080] It should be noted that the terms "comprising" and "having" and any variations thereof in the description, claims and drawings herein are intended to cover a non-exclusive inclusion, for example, a process comprising a series of steps or units A method, device, product or device is not necessarily limited to those steps or elements explicitly listed, but may include other steps or elements not explicitly listed or inherent to the process, method, product or device.

[0081] This specification provides the operation steps...

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Abstract

The invention provides a clue data distribution method and device, equipment and a storage medium, and the method comprises the steps: determining a to-be-distributed clue vector of to-be-distributed clue data according to an input vector format of a business retention probability model, and the to-be-distributed clue data comprises backlog business information and business-related customer behavior information; the to-be-allocated clue vector is input into a business retention probability model, the retention success probability of to-be-allocated clue data is calculated, the business retention probability model is obtained by training a historical clue sample and the retention success probability thereof, and the historical clue sample comprises clue data which is related to a preset business and has been subjected to retention operation; according to the retention success probability of the to-be-distributed clue data, dividing the grade of the to-be-distributed clue data according to each grade probability interval; and distributing the to-be-distributed clue data to corresponding processing personnel according to the priority sequence of the levels of the to-be-distributed clue data. According to the method, the labor cost of back-handling saving can be reduced, and the saving efficiency and the saving rate are improved.

Description

technical field [0001] This article relates to the technical field of service distribution, and in particular to a clue data distribution method, device, equipment and storage medium. Background technique [0002] In the prior art, in the case of a customer withdrawing from a business (for example, surrendering an insurance policy), in order to reduce the amount of withdrawals, it is often necessary to retain the business of the customer who initiated the cancellation request. [0003] In the current process of retaining customer withdrawal business, the lead data is randomly sent to the processing personnel directly for processing. The random distribution method is only applicable to the situation where the processing personnel are sufficient. Because the lead data is not differentiated, there are retention efficiency and The problem of low success rate. [0004] In addition, when the number of processing personnel is insufficient, valuable lead data cannot be processed in...

Claims

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Application Information

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IPC IPC(8): G06Q10/06G06Q30/00G06Q40/08G06K9/62
CPCG06Q10/06311G06Q10/06393G06Q30/01G06Q40/08G06F18/214G06F18/2415
Inventor 陈利琴杨正良闫永泽刘设伟
Owner TAIKANG LIFE INSURANCE CO LTD
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