Method and device for generating evaluation content of inquiry service, equipment and storage medium

Abstract

The embodiment of the invention provides an inquiry service evaluation content generation method and device, and the method comprises the steps: obtaining the inquiry data of the inquiry service; identifying at least one item of behavior characteristic data from the inquiry data; according to the behavior characteristic data and a preset question matching rule, outputting at least one evaluation question of the inquiry service from a preset question library; according to the behavior characteristic data and the evaluation problem, outputting a corresponding evaluation guide label for the evaluation problem; and according to the evaluation problem and the corresponding evaluation guide tag, generating evaluation content of the inquiry service. According to the embodiment of the invention, the method avoids the generation of all-round evaluation content for any patient, increases the pertinence of the inquiry content to the inquiry service, can guide the patient to fill in the evaluation result for the inquiry service, improves the relevance between the evaluation content and the inquiry service, and improves the effective value of the evaluation result.

Description

technical field [0001] The present invention relates to the field of Internet technology, in particular to a method, device, electronic equipment and computer-readable storage medium for generating evaluation content of consultation services. Background technique [0002] The traditional way of medical treatment is through queuing registration or online appointment registration, and doctors and patients conduct face-to-face consultation and diagnosis. With the rapid development of computer, multimedia technology, and communication technology, Internet telemedicine consultation service (hereinafter referred to as consultation service) emerges as the times require, and doctors and patients can communicate safely and quickly through the Internet. Moreover, after the consultation service is over, the evaluation content will be displayed to the patient to invite the patient to fill in the evaluation result. [0003] At present, common evaluation contents mainly include the follo...

AI Technical Summary

Problems solved by technology

[0004] One is to generate evaluation content based on fixed evaluation questions, fixed evaluation guidance labels, and input boxes. The evaluation content generated by this method is the same for any patient invited, and it is impossible to guide patients to fill in the evaluation results in a targeted manner

[0005] The other type is to generate evaluation content based on historical evaluation content, historical feedback data, etc., and push the evaluation content to the next patient. The evaluation content generated by this method may not be related to the consultation service of the invited patient, causing the patient not to fill in the form. Evaluation results or filled evaluation results have no reference value

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