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Emotion analysis method and device, electronic equipment and storage medium

A sentiment analysis and emotion technology, which is applied in the fields of devices, electronic equipment and storage media, and sentiment analysis methods, and can solve the problems of difficulty and accuracy of sentiment analysis results.

Inactive Publication Date: 2022-06-03
SHENZHEN ZHUIYI TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, the sentiment analysis results obtained by the above methods are difficult and accurate.

Method used

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  • Emotion analysis method and device, electronic equipment and storage medium
  • Emotion analysis method and device, electronic equipment and storage medium
  • Emotion analysis method and device, electronic equipment and storage medium

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Embodiment Construction

[0027] The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application. Obviously, the described embodiments are only a part of the embodiments of the present application, but not all of the embodiments. Based on the embodiments in the present application, all other embodiments obtained by those of ordinary skill in the art without creative work fall within the protection scope of the present application.

[0028] In the following description, the term "first\second" involved is only to distinguish similar objects, and does not represent a specific ordering of objects. It is understood that "first\second" can be used when permitted. The specific order or sequence is interchanged to enable the embodiments of the application described herein to be practiced in sequences other than those illustrated or described herein.

[0029] Unless otherwise define...

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Abstract

The invention discloses an emotion analysis method and device, electronic equipment and a storage medium, and the method comprises the steps: obtaining a plurality of simple sentences in a preset duration, the plurality of simple sentences comprising simple sentences carrying business classification tags; inputting the plurality of single sentences into an emotion analysis model for processing to obtain an emotion category corresponding to each single sentence; according to the single sentence type corresponding to the single sentence under each business classification label, determining a target client single sentence corresponding to each business classification label in the multiple single sentences; and obtaining a customer emotion index corresponding to each business classification tag according to the emotion category of the target customer simple sentence and the total number of the simple sentences. In the application, the customer emotion index can accurately reflect the emotion information of the customer for the business corresponding to the business classification tag, so that the customer emotion index can accurately reflect the real demand of the customer for the business information corresponding to the business classification tag.

Description

technical field [0001] The present application relates to the technical field of Internet information processing, and more particularly, to a sentiment analysis method, apparatus, electronic device and storage medium. Background technique [0002] Every day, enterprises receive various inquiries, complaints and other dialogue information from a large number of customers, and these dialogue information involves different businesses. Enterprises conduct sentiment analysis through dialogue information, and then determine the real needs of customers for different businesses based on the sentiment analysis results. [0003] At present, in the traditional sentiment analysis method, the sentiment analysis result of each business is determined according to the agent speech information corresponding to each business, so as to determine the real needs of customers for different businesses according to the sentiment analysis result. However, the sentiment analysis results obtained by ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/35G06F16/332G06F40/35G06K9/62
CPCG06F16/353G06F16/3329G06F40/35G06F18/24G06F18/214
Inventor 林仕锋文博刘云峰
Owner SHENZHEN ZHUIYI TECH CO LTD
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