Dialog problem diagnostic system and method for network telephone
A technology of problem diagnosis and Internet telephony, which is applied in the direction of telephone communication, transmission system, electrical components, etc., can solve problems such as Yiman line, the number of customer service lines is small, and affect the quality of calls, so as to achieve the effect of troubleshooting
Inactive Publication Date: 2006-05-31
INVENTEC MULTIMEDIA & TELECOM
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Problems solved by technology
[0004] Since Internet telephony transmits voice data packets to remote locations by connecting to the Internet, its call charges have the advantage of being cheaper than Public Switched Telephone Network (PSTN) (especially in terms of long-distance telephone services), but also because of this, There are problems related to Internet connection in VoIP. For example, when the Internet connection status is abnormal, the call quality will be relatively affected. Therefore, when there is a call problem, the user needs to dial the customer service line of the system provider and contact the customer service personnel to solve the problem. Find out the cause of the call problem. In addition, if the call problem occurs during peak hours, the user cannot solve the problem by dialing the customer service line (the number of customer service lines is small and easy to be full), and if there are only some simple call problems If the user can understand the current call problem through the self-diagnosis function of the machine, and further eliminate the problem by himself to restore the normal call, it will help improve the call quality. Therefore, how to provide a network phone with self-diagnosis function, Become one of the researcher's unsolved problems
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[0071] refer to figure 1 , is a system block diagram of the present invention, including: a network connection module 10 , a buffer module 20 , a call state determination module 30 , a call state diagnosis module 40 and a call flow database 50 .
[0072] The network connection module 10 is used to connect the Internet phone to the Internet (not shown in the figure) to transmit or receive voice packet data, and the network connection module 10 can be connected to the Internet through an Ethernet (Ethernet) connection port.
[0073] The buffer module 20 is connected with the network connection module 10 to provide a cache area to temporarily store data or packets, for example, voice packets received or to be sent from the network connection module 10, in addition, when the Internet phone transmission is interrupted, Diagnostics will be activated.
[0074] The call state determination module 30 is connected with the buffer module 20, and is used to determine the current call sta...
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With network-connecting module the interruption messages in network transmission are received to enable the diagnosis process for calling problem. To each call state, the diagnosis program according with calling process is used to judge the reason causing the call problem, and then the diagnosis result is shown to the user to make the user know the state of calling.
Description
technical field [0001] The invention relates to an Internet phone (IP Phone) system, in particular to a self-diagnosis system and method for calling problems of the Internet phone. Background technique [0002] With the advent of the Internet era, people can easily and massively obtain required information through the Internet, and an Internet phone (IP Phone) that transmits voice data through the Internet has gradually developed in recent years. [0003] The voice transmission process of VoIP is to convert the analog signal of the voice into a digital signal in the form of a data packet, and then transmit it to the remote through the Internet Protocol (IP), and the remote will use the same communication method after receiving the data packet. The protocol decodes and restores the data to restore voice data and achieve the effect of voice calls. [0004] Since Internet telephony transmits voice data packets to remote locations by connecting to the Internet, its call charges...
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IPC IPC(8): H04L49/901H04M7/00
Inventor 翁世雄赖新来
Owner INVENTEC MULTIMEDIA & TELECOM