Method and system for post-call redirection of video relay service calls and direct video calls

Abstract

A video calling system, method, and computer-readable medium for post-call redirection comprising the steps of initiating a video call between at least two call participants, wherein at least one of the call participants is deaf, hard-of-hearing, or speech impaired; enabling post-call redirection for the video call; determining when the video call ends; and, in response to determining that the first video call has ended, redirecting at least one of the call participants to a post-call destination

Description

TECHNICAL FIELD[0001]The present invention relates to telecommunications services for callers who are deaf, hard-of-hearing, or speech impaired (D-HOH-SI).BACKGROUND[0002]Traditional telephony can be difficult or impossible for persons who are who are deaf, hard of hearing, or speech-impaired (D-HOH-SI). Communication by telephone requires each party to a telephone call to be able to hear and / or speak to the other party on the call with sufficient fidelity to communicate. For hearing or speech impaired persons, audio communication with sufficient fidelity is difficult or impossible, making telephone communication difficult or impossible.[0003]Early approaches to facilitating telecommunications for D-HOH-SI persons included text-based telecommunications relay service (TRS). Text-based TRS services allow a D-HOH-SI person to communicate with other people over an existing telecommunications network using devices capable of transmitting and receiving text characters over the telecommuni...

AI Technical Summary

Benefits of technology

Facilitates seamless communication by enabling direct video calls without intermediaries and allows for post-call actions such as surveys or subsequent calls, improving accessibility and convenience for deaf, hard-of-hearing, or speech-impaired individuals.

Problems solved by technology

Traditional telephony can be difficult or impossible for persons who are who are deaf, hard of hearing, or speech-impaired (D-HOH-SI).

For hearing or speech impaired persons, audio communication with sufficient fidelity is difficult or impossible, making telephone communication difficult or impossible.

The bandwidth limitations of subscriber lines were also a limiting factor in the widespread use of video telephony.

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