Method and system for post-call redirection of video relay service calls and direct video calls

a technology of video relay and redirection method, applied in the field of telecommunications services, can solve the problems of difficult or impossible traditional telephony for persons who are deaf, hard of hearing, or speech-impaired, and difficulty or impossible to achieve sufficient fidelity of audio communication, and difficulty or impossible to achieve telephone communication,

Active Publication Date: 2020-07-23
TALBOT CHRIS
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Traditional telephony can be difficult or impossible for persons who are who are deaf, hard of hearing, or speech-impaired (D-HOH-SI).
For hearing or speech impaired persons, audio communication with sufficient fidelity is difficult or impossible, making telephone communication difficult or impossible.
The bandwidth limitations of subscriber lines were also a limiting factor in the widespread use of video telephony.

Method used

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  • Method and system for post-call redirection of video relay service calls and direct video calls
  • Method and system for post-call redirection of video relay service calls and direct video calls
  • Method and system for post-call redirection of video relay service calls and direct video calls

Examples

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Embodiment Construction

[0016]Embodiments of the present invention are directed to methods and system for redirecting Video Relay Service (VRS) calls and Direct Video Calling (DVC) calls so that a second call or other post-call action can be taken while one or more parties to the call are available. That is, in a VRS or DVC call between a calling party and a called party, both the calling party and the called party can be redirected to a second call or other post-call action. The post-call redirection can be automatic. Alternatively, each party can be prompted for post-call redirection. Post-call redirection can be enabled any point during the call.

[0017]FIG. 1 shows an exemplary Video Relay Service (VRS) system. Calling party 102 is deaf, hard-of-hearing, or speech impaired (D-HOH-SI). Calling party 102 uses videophone 104 to place a video call to VRS service provider 120. Videophone 104 can be any device that is capable of sending and receiving video signals with sufficient fidelity suitable for video te...

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PUM

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Abstract

A video calling system, method, and computer-readable medium for post-call redirection comprising the steps of initiating a video call between at least two call participants, wherein at least one of the call participants is deaf, hard-of-hearing, or speech impaired; enabling post-call redirection for the video call; determining when the video call ends; and, in response to determining that the first video call has ended, redirecting at least one of the call participants to a post-call destination

Description

TECHNICAL FIELD[0001]The present invention relates to telecommunications services for callers who are deaf, hard-of-hearing, or speech impaired (D-HOH-SI).BACKGROUND[0002]Traditional telephony can be difficult or impossible for persons who are who are deaf, hard of hearing, or speech-impaired (D-HOH-SI). Communication by telephone requires each party to a telephone call to be able to hear and / or speak to the other party on the call with sufficient fidelity to communicate. For hearing or speech impaired persons, audio communication with sufficient fidelity is difficult or impossible, making telephone communication difficult or impossible.[0003]Early approaches to facilitating telecommunications for D-HOH-SI persons included text-based telecommunications relay service (TRS). Text-based TRS services allow a D-HOH-SI person to communicate with other people over an existing telecommunications network using devices capable of transmitting and receiving text characters over the telecommuni...

Claims

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Application Information

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Patent Type & Authority Applications(United States)
IPC IPC(8): H04N7/14H04M3/42H04M3/58H04M3/51G09B21/00
CPCH04N7/147H04M3/5183H04M3/5166G09B21/009H04M3/58H04M3/42391H04N7/15H04L65/1096H04M2201/50
Inventor TALBOT, CHRIS
Owner TALBOT CHRIS
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