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Systems and methods for delivering messages to offline users

a technology for offline users and messages, applied in the field of systems and methods for enhancing customer engagement, can solve the problems of not being able to cause a message to be presented to a user, often undesirable messages from the company, and usually impossible to receive messaging instructions

Active Publication Date: 2021-04-08
BRAZE INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Conversely, customers that are not highly engaged with the company may find frequent messages from the company undesirable.
When a user's computing device is not connected to the Internet or to a cellular telephony system, it is usually impossible to receive messaging instructions.
As a result it is typically not possible to cause a message to be presented to a user when the user's computing device is not connected to either the Internet or to a cellular telephony system.

Method used

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  • Systems and methods for delivering messages to offline users
  • Systems and methods for delivering messages to offline users
  • Systems and methods for delivering messages to offline users

Examples

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Embodiment Construction

[0017]The following detailed description of preferred embodiments refers to the accompanying drawings, which illustrate specific embodiments of the invention. Other embodiments having different structures and operations do not depart from the scope of the present invention.

[0018]Systems and methods embodying the invention can be part of a customer engagement service. As mentioned above, a customer engagement service helps a company interact with its users to enhance the customer experience and to increase the company's business, revenue and / or stature. One of the ways that a customer engagement service assists a company is by helping the company to manage how and when messages are delivered to the company's customers.

[0019]The following description refers to “clients” and to “users”. For purposes of this discussion, a “client” would be a client of the customer engagement service. In other words, a company or business that is being assisted by the customer engagement service. “Users”...

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PUM

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Abstract

Systems and methods for presenting a message to a user via a user's computing device are configured to cause the message to be presented to the user while the user's computing device is not connected to the Internet. In part, this is accomplished by setting up a trigger condition for presentation of the message, where the trigger condition is that the user's computing device is not connected to the Internet. Information about the message and the trigger condition are delivered to the user's computing device in advance of when the user's computing device becomes disconnected from the Internet.

Description

[0001]This application is a Continuation of U.S. application Ser. No. 16 / 593,436, which was filed on Oct. 4, 2019, the content of which is incorporated herein by reference.BACKGROUND OF THE INVENTION[0002]The invention is related to systems and methods for enhancing customer engagement. In part, this is accomplished by sending messages to users. The messages could be mobile or browser-based push notifications, text (SMS / MMS) messages, email messages, in-application messages, or an audio recording that is sent to users via a telephony system. Such messages are delivered to a user via a user's computing device. The present invention is focused on delivering one or more messages to a user while the user's computing device is not connected to the Internet.[0003]Companies also often engage a customer engagement service to help manage the delivery messages to their customers. The customer engagement service can help control the flow and timing of messages to provide the customers with an ...

Claims

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Application Information

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Patent Type & Authority Applications(United States)
IPC IPC(8): G06F9/54G06F11/34
CPCG06F9/546G06Q30/0277G06F9/542G06F11/3438G06Q10/10G06Q30/0269G06F2201/86
Inventor CONTRERAS, JULIANDOHENY, IV, JAMESFISHLER, LEONID
Owner BRAZE INC