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a voice mail and caller technology, applied in the field of personal communications and messaging, can solve the problems of inability to know the user's voice mail address and other issues, such as the inability to provide access to individual voice mail messages, rigid fixed and limited capabilities,
Inactive Publication Date: 2005-11-29
RPX CLEARINGHOUSE
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Their capabilities for providing access to messages are, however, rigidly fixed and quite limited.
In either event, access to individual voice mail messages, if there are several, can be quite time-consuming as the user has to listen through each message from the first to the last, many of which may not be of much importance to the user.
There is no way for the user to know ahead of time which message in a group of messages are important unle...
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[0015]The present invention will now be described in detail with reference to the drawings, which are provided as illustrative examples of the invention so as to enable those skilled in the art to practice the invention. Notably, the implementation of certain elements of the present invention may be accomplished using software, hardware or any combination thereof, as would be apparent to those of ordinary skill in the art, and the figures and examples below are not meant to limit the scope of the present invention. Moreover, where certain elements of the present invention can be partially or fully implemented using known components, only those portions of such known components that are necessary for an understanding of the present invention will be described, and detailed descriptions of other portions of such known components will be omitted so as not to obscure the invention. Further, the present invention encompasses present and future known equivalents to the known components re...
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Abstract
A notification system for providing unified alerts about messages left for a user in a communication system is coupled to a voice mail service in an office. When voice mail messages are left for a user, the voice mail service sends header information about the new message to the notification system. The notification system sends a notification of the new messages to a wireless device configured and selected by the user for receiving message notifications. Depending on the type of wireless device, the notification may include a link to a dialer application with which the wireless device can be connected to the voice mail service for selectively listening to the messages of interest. From the new message, the notification system may further extract information about the message sender, and use it to attempt to retrieve the sender's name from the user's personal contact list, for example. This information can then be included in the message header information sent to the user.
Description
CROSS-REFERENCE TO RELATED APPLICATIONS[0001]The present application is based on, and claims priority from, U.S. Appln. No. 60 / 244,985, filed Oct. 30, 2000 and entitled METHOD AND SYSTEM FOR PROVIDING SELECTIVE ACCESS TO ENTERPRISE MESSAGES FROM A REMOTE DEVICE, commonly owned by the present assignee, the contents of which are incorporated herein by reference.[0002]The present application is related to U.S. applications No. 09 / 753,340, now abandoned, entitled METHOD AND SYSTEM FOR PROVIDING UNIFIED COMMUNICATION MANAGEMENT BASED ON PRESENCE INFORMATION, Ser. No. 09 / 743,333, entitled METHOD AND APPARATUS FOR MANAGING COMMUNICATIONS BASED ON CALLER IDENTIFICATION AND CATEGORIZATION, Ser. No. 09 / 753,334, now abandoned, entitled METHOD AND SYSTEM FOR PROVIDING ENTERPRISE MESSAGE NOTIFICATION TO A REMOTE DEVICE WITH RESPONSE ENABLEMENT, Ser. No. 09 / 753,124, now pending, entitled METHOD AND SYSTEM FOR PROVIDING UNIFIED WAP ALERTS and Ser. No. 09 / 753,345, now pending, entitled METHOD AND S...
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