Method of implementing voice navigation
A technology of voice navigation and interactive voice, which is applied in the direction of automatic switching office, telephone communication, electrical components, etc., and can solve the problems of unable to customize the menu, unable to meet the needs, and the setting of voice navigation function is not flexible enough, etc.
Active Publication Date: 2011-08-10
CHINA TELECOM CORP LTD
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Problems solved by technology
[0005] However, in some current voice navigation systems implemented in the telecommunications field, the navigation menus are fixed for all users, and it is impossible to customize different levels of menus for each user and customize different operating functions for each level of menus.
[0006] Moreover, some existing voice navigation function settings are not flexible enough to meet the needs; most of them are developed on the voice platform, using internal proprietary protocols, and transplantation is difficult
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[0026] The specific implementation of the method for implementing voice navigation of the present invention will be described in detail below in conjunction with the accompanying drawings, wherein the same or similar reference numerals represent the same or similar components.
[0027] On the intelligent network platform, the standard INAP protocol is used to develop the service control process according to the business needs, and the specific operation of each node is completed by commanding the exchange through the standard INAP protocol signaling such as announcement, number collection, and connection.
[0028] The method for realizing the voice navigation of the present invention provides the voice navigation function through the telephone IVR process or the Internet, which includes the design and configuration of the voice navigation tree; and realizes the functions of playing advertisement, voice automatic switching, recording and message and information query.
[0029] F...
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The present invention relates to a method for realizing a voice navigation, which provides a voice navigation function through a telephone interactive voice answering flow or the Internet, wherein, the method comprises the following procedures: a navigational tree is disposed by utilizing the voice navigation menu setting template; a voice navigational tree structure is designed, and the operation to each branch and each node in the navigational tree are disposed; when the client enters through the telephone interactive voice answering or the Internet, the aeronautical system performs the preset disposal according to the disposition of the navigational tree, wherein, the entire service control flow of the voice aeronautical system adopts the international standard protocol. The setting ofthe voice navigation function is flexible, and pointed to each client, a menu in different levels can be customized, and different operation function can be customized to the menu in each level.
Description
technical field [0001] The present invention relates to a method for realizing voice navigation, more specifically, relates to a method for realizing voice navigation through various access methods such as telephone interactive voice response (IVR) process / Internet and the like. Background technique [0002] At present, the telecommunications industry is developing day by day, and the needs of customers are becoming more and more diverse. In order to increase the attractiveness of the service and strengthen the market competitiveness, there is an increasing demand for the call sharing service with the voice navigation function. main feature: [0003] Service users may have several terminal lines in some places or different areas, but all of them can be dialed with a common telephone number, and the call will be connected to the corresponding called party according to the calling area. [0004] Business users can also make some personalized settings to increase the voic...
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IPC IPC(8): H04M3/493
Inventor 龙显军李庆艳张文安张玉岚杨光尹梅张湘东赵德欣
Owner CHINA TELECOM CORP LTD