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Method and system for implementing user early warning

A user and early warning door technology, applied in electrical components, wireless communication and other directions, can solve problems such as poor performance indicators, cannot be solved uniformly, poor users, etc., to achieve the effect of improving satisfaction, improving efficiency and reducing complaint rate

Active Publication Date: 2011-02-02
ZTE CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Because there is a certain time interval between the fault cause analysis and positioning time and the real time of the fault, and it is difficult for technicians to find the real situation of the wireless data when the fault occurs, therefore, the existing method for handling user complaints has caused problems in handling complaints. It is not possible to completely and accurately restore the wireless environment when the fault occurs, which leads to low efficiency in handling complaints; in addition, when dealing with user complaints, only a single user’s complaint can be learned, while for other problems in the wireless environment, the same It is difficult to find users with poor service experience or poor performance indicators before users complain. At the same time, it is difficult to find out whether there are commonalities among the complaints of multiple users, so that complaints cannot be made. Users of the same or similar type are resolved in a unified manner, thereby increasing the complaint rate of users

Method used

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  • Method and system for implementing user early warning
  • Method and system for implementing user early warning
  • Method and system for implementing user early warning

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Embodiment Construction

[0018] Hereinafter, the present invention will be described in detail with reference to the drawings and examples. It should be noted that, in the case of no conflict, the embodiments in the present application and the features in the embodiments can be combined with each other.

[0019] figure 1 It is a flowchart of a method for realizing user early warning in an embodiment of the present invention. Such as figure 1 Shown, the inventive method comprises the following steps:

[0020] Step 100: Collect user call information, where the call information is generated in wireless data services.

[0021] In this step, the process of collecting call information of the user may be performed in the base station system, and the base station system collects and stores the call information of the user when the call of the user ends. Wherein, the collected call information may include one or more items of information in the wireless data service, and the call information may include th...

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Abstract

The invention discloses a method for implementing user early warning, which comprises the following steps of: setting an early warning threshold value of user calling information; and comparing a key performance index value of the user calling information with the early warning threshold value, and when the key performance index value is smaller than the early warning threshold value, determining that the user is an early warning user. Through the method, the service experience and performance index of the user are found before user complaint, so the complaint rate of the user is reduced; besides, environmental conditions when a fault happens are found when the user complaint is handled. Therefore, the efficiency for solving the user fault is improved and the degree of satisfaction of the user is improved.

Description

technical field [0001] The invention relates to network management in the field of wireless communication, in particular to a method and system for realizing user early warning. Background technique [0002] Wireless data service is the development direction of mobile communication in recent years, CDMA (Code Division Multiple Access, code division multiple access) EVD0 (Evolution Data Only, data enhanced version), WCDMA (Wideband Code Division Multiple Access, wideband code division multiple access, TDCDMA (Time Division Synchronous Code Division Multiple Access, time division synchronous code division multiple access) and other 3G technology applications have begun to serve the daily life of the people. With the rapid expansion of wireless data networks, the rapid growth of data service users, while user experience is poor, the rate is low, The number of adverse situations such as a drop in call success rate will increase, and the possibility of user complaints will also i...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04W24/00H04W24/04
CPCH04W24/08
Inventor 罗旭耀李良斌程国棉
Owner ZTE CORP