Service fault localization method, device and system

Abstract

The embodiment of the invention provides service fault localization method, device and system. The method comprises the following steps of: acquiring service fault information, wherein the service fault information at least comprises logical function information labeled according to a service successful path, service failure mode information corresponding to a logic function point, a fault cause analysis mode information corresponding to the service failure mode and information recorded by a port message corresponding to the logic function point; localizing the logic function point having a service fault according to the fault information, and determining the fault cause of the logic function point having the service fault. The embodiment of the invention can carry out cross network element service fault localization only according to message protocol specifications without depending on concrete products or manufacturers.

Description

technical field [0001] The present invention relates to the field of communications, in particular to a method, device and system for determining service faults. Background technique [0002] In the current telecommunication market, with the development of full-service operations of various telecommunication operators, the competition among them is becoming more and more fierce. Based on competition, operators are launching more and more services, and the links between each service are becoming increasingly close. The normal use of each service not only depends on the underlying public enabling components, but also involves the cooperation of other services. Associated services constitute a huge telecommunications SN (Service Network, service network). At the same time, the coverage of a service is getting wider and wider, and the development of a service often requires the cooperation of terminals, access networks, core networks, and service networks. A failure in any lin...

AI Technical Summary

Problems solved by technology

A failure in any link will lead to abnormal operation of the business and a decrease in the quality of user experience

[0003] However, operators’ traditional service maintenance perspectives are all based on a single product, and the problem of cross-product / cross-network element lacks effective methods and means to support, and often can only rely on multiple maintenance personnel or product providers to pass on one by one; It is also difficult for all business components on the business network to actively maintain, proactively warn and find faults. Major accidents are often responded passively after user complaints. There is a lack of maintenance support means and methods for proactive warning.

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