The invention provides an improvement method and device for
user feedback and a computer readable storage medium. In the scheme, an initial
knowledge graph is constructed, and nodes of the initial
knowledge graph comprise function points, key problems and improvement suggestions; obtaining
user feedback information, analyzing the
user feedback information by using a large
language model, and updating the initial
knowledge graph according to an analysis result to obtain an updated knowledge graph; according to
relevant information of the updated knowledge graph, characteristic parameters of a large
language model are adjusted, an adjusted large
language model is obtained, the adjusted large language model is applied to analysis to obtain improvement suggestions corresponding to user feedback information, and the
relevant information comprises a first data pair and a second data pair; the first data pair comprises user feedback information and a
function point corresponding to the user feedback information, and the second data pair comprises a key problem associated with the
function point and an improvement suggestion corresponding to the key problem. According to the scheme, the problem of relatively low efficiency of user
feedback analysis in the prior art is solved.