A comprehensive evaluation system and method for customer satisfaction and service quality of a power supply company
A technology for customer satisfaction and service quality, which is applied in the field of comprehensive evaluation system for customer satisfaction and service quality of power supply companies, can solve problems such as inaccurate calculations, and achieve accurate calculation results
Inactive Publication Date: 2011-12-21
JIAOZUO POWER SUPPLY COMPANY OF STATE GRID HENAN ELECTRIC POWER
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[0005] The technical problem to be solved by the present invention is to provide a comprehensive evaluation system and method for customer satisfaction and service quality of power supply companies, which can solve the inaccurate calculation of customer satisfaction in the current power supply company customer satisfaction and service quality evaluation system. Improved accuracy of calculations for customer satisfaction
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[0045] In order to make the above objects, features and advantages of the present invention more comprehensible, the present invention will be further described in detail below in conjunction with the accompanying drawings and specific embodiments.
[0046] One of the core ideas of the present invention is to provide a comprehensive evaluation system for customer satisfaction and service quality of power supply companies, including: a client system for comprehensive evaluation of customer satisfaction and service quality of power supply companies, which is used to implement and service quality comprehensive evaluation client system information and send the received information to the corresponding power supply company customer satisfaction and service quality comprehensive evaluation server system; power supply company customer satisfaction and service quality comprehensive evaluation server system, The background operation of the server system for performing comprehensive eval...
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The present invention provides a comprehensive evaluation system and method for customer satisfaction and service quality of a power supply company, wherein a comprehensive evaluation system for customer satisfaction and service quality of a power supply company includes: a customer for comprehensive evaluation of customer satisfaction and service quality of a power supply company The terminal system is used to receive the client system information of the comprehensive evaluation of customer satisfaction and service quality of the power supply company and send the received information to the corresponding server system of the comprehensive evaluation of customer satisfaction and service quality of the power supply company; the customer of the power supply company The server system for comprehensive evaluation of customer satisfaction and service quality is used to implement the background operation of the server system for comprehensive evaluation of customer satisfaction and service quality of power supply companies to the corresponding client system for comprehensive evaluation of customer satisfaction and service quality of power supply companies; the present invention It can solve the defect of inaccurate calculation of customer satisfaction in the current evaluation system of customer satisfaction and service quality of power supply companies, and improves the accuracy of calculation of customer satisfaction.
Description
technical field [0001] The invention relates to the field of computers, in particular to a comprehensive evaluation system and method for customer satisfaction and service quality of a power supply company. Background technique [0002] Most of the existing customer satisfaction and service quality evaluation systems of power supply companies rely on the analytic hierarchy process. The basic idea of the tomographic analysis method is to decompose complex problems into several levels. The combined method determines the weights. Its essence is to use the integers from 1 to 9 and their reciprocals as scales to construct a judgment matrix. Rough set theory is a new mathematical tool for dealing with fuzzy and uncertain knowledge. One of the important ideas is that the knowledge reduction of the system can be carried out under the premise of keeping the classification ability unchanged. In the classification rules, the user specifies one or more attributes in the data set as ...
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IPC IPC(8): G06Q10/00G06Q50/00
Inventor 赵建宾陈潇萍
Owner JIAOZUO POWER SUPPLY COMPANY OF STATE GRID HENAN ELECTRIC POWER