A Computer Assisted Telephone Access System
A computer-aided access system technology, applied in the field of computer-aided telephone access system, can solve the problems of time-consuming, efficiency, high cost, etc., save time for re-statistics, solve market analysis and positioning, save time and resources Effect
Inactive Publication Date: 2011-12-28
上海迈辉信息技术有限公司
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Problems solved by technology
The traditional survey methods include manpower intercepting interviews on the street or telephone interviews. In this traditional telephone interview, the commissioner makes a phone call to inquire, and then records the results in a paper questionnaire, or intercepts the interview on the street. Respondents are required to fill in the questionnaire form. This method will take a certain amount of time from the perspective of production, and will cause a certain amount of waste of paper to a certain extent. It also requires manual entry of phone numbers one by one, thus causing costs. high, low efficiency and other issues, the CATI system of the present invention aims at the above-mentioned existing problems, effectively solves the efficiency problem in the traditional telephone survey
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[0024] figure 1 instruction of:
[0025] ginseng figure 1 As shown, it shows a functional module structure of a computer-aided telephone access system 100 according to the present invention, and the system includes the following structure:
[0026] File management module 110, which is a module structure for managing user file information; this module is mainly used to save and manage user file information, such as name, phone number, age, education background, unit and other personal information. Under this system, there is also a data import sub-module 111 for supporting the batch import function of file information, such as Excel file import, TXT file import, CSV file import, etc., for example, the manager has previously had a manually entered Excel file. Information sheet, in order to improve work efficiency for managers, managers can choose the Excel file import method to import existing customer information into the computer-aided telephone access system for use during ...
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A computer-assisted telephone access system belongs to the field of computers and the Internet. The system includes: a file management module for managing user file information. Questionnaire module for generating questionnaire content. The voice intercom module is used to transfer the data between the above two to complete the entire voice dialogue process. The monitoring module used for real-time monitoring and investigation of the voice dialogue process in the above-mentioned voice intercom module is between the user's communication terminal and the module structure that completes the entire process of the system's voice dialogue, and is used to combine the above two The voice gateway module for mutual transmission of data information. The present invention has the advantages of accessing customers through the mobile communication network and the Internet, obtaining feedback information from customers in a timely manner, conducting different questionnaire surveys for different customers, and completing different sampling surveys, which is more economical than traditional questionnaire visits. Time and resources, greatly improving work efficiency.
Description
technical field [0001] The invention relates to a computer-assisted telephone access system, which belongs to the field of computers and the Internet. Background technique [0002] In recent years, with the improvement of computer software and hardware performance and the reduction of price, the use of computers has become more and more extensive. Computer-Assisted Telephone Interviewing System (CATI system), hereinafter referred to as CATI system, can greatly shorten the working time, improve the accuracy of the interviewees, and easily obtain the latest dynamic information of the visitors. For enterprises, customers' suggestions and opinions are important factors that can bring more wealth to enterprise services and products. However, most of these opinions and suggestions come from market research, because market research is an important element in the entire field of marketing. . It connects customers, the public and marketers through information. The traditional surv...
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IPC IPC(8): H04M3/487G06Q10/00
Inventor 王向安
Owner 上海迈辉信息技术有限公司