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Method for generating customized virtual call center through web distribution and database

A virtual call and database technology, applied in the direction of electrical digital data processing, special data processing applications, instruments, etc., can solve the problems of high cost, high maintenance difficulty, high risk, etc., and achieve the effect of improving quality, saving time, and being easy to transplant.

Active Publication Date: 2016-07-13
JIANGSU HONGXIN SYST INTEGRATION
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

At present, most application systems require maintenance or developers to manually build the application system. During the construction process, the cost is high, the risk is high, and the maintenance is difficult.

Method used

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  • Method for generating customized virtual call center through web distribution and database
  • Method for generating customized virtual call center through web distribution and database

Examples

Experimental program
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Embodiment Construction

[0015] Such as figure 1 , figure 2 As shown, the principle of WEB distribution and database generation technology is that for different enterprise-level call centers, each enterprise’s WEB application and database are deployed on the server separately on the outsourcing platform, so that each enterprise’s application is independent. The database is also independent.

[0016] Traditional WEB applications share WEB applications and database table structures. All enterprises have a common set of application systems and database table structures. The disadvantages of the traditional WEB and database sharing methods are obvious, such as: all enterprise applications are interdependent, each enterprise's application service cannot be maintained independently, and each enterprise's application cannot be customized flexibly. It cannot adapt to the business needs of modernized enterprises. In addition, in terms of standardization of operation, convenience of maintenance, and scalabi...

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Abstract

The invention discloses a method for generating a customized virtual call center through WEB distribution and database, the method includes: a WEB distribution method, when a new application is to be added to a certain enterprise, the specific application of this enterprise is first transmitted to the enterprise application Version library, and then select an application of this enterprise, load the application, and start the WEB service after loading; the database generation method, before the enterprise database is generated, must generate the enterprise database script through the relevant database configuration information, these scripts Including: database generation script, database backup script, database recovery script, database user lock script, database user unlock script; when the service is loaded, the system will execute the corresponding enterprise database generation script according to the corresponding database template of the enterprise, and then Generate the corresponding enterprise database. The invention has the advantages of excellent performance, safety, stability, easy maintenance, expandability, easy transplantation and the like.

Description

technical field [0001] The invention relates to a method for generating a customized virtual call center through WEB distribution and database. Background technique [0002] With the advancement of economic globalization, information technology has driven the transfer and upgrading of the global service industry, and is accelerating the outsourcing of services. More and more companies choose to outsource their non-core business in order to reduce costs and enhance competitiveness. At present, most application systems require maintenance or developers to manually build the application system. During the construction process, the cost is high, the risk is high, and the maintenance is difficult. Contents of the invention [0003] The purpose of the present invention is to provide a method for generating a customized virtual call center through WEB distribution and database to solve the defects in the prior art. On the platform of building an enterprise-level call center, the...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F17/30H04L29/08
Inventor 金羿汪璞璞王伟臧新明田融
Owner JIANGSU HONGXIN SYST INTEGRATION