VOIP recording control method and system thereof

A technology of a control method and a control system, which is applied in the field of recording control method and system in which voice gateways participate, can solve the problems of not being able to solve the voice gateway recording application requirements well, lack of versatility, and poor versatility, and achieve control signal Effects that make transparency, versatility, and delay reduction
CN102480575BActive Publication Date: 2014-12-10MAIPU COMM TECH CO LTD
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Patent Information

Authority / Receiving Office
CN Β· China
Patent Type
Patents(China)
Current Assignee / Owner
MAIPU COMM TECH CO LTD
Publication Date
2014-12-10

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Abstract

The invention provides a novel VOIP recording control method with strong versatility and a VOIP recording control system for realizing the method. When initiating a call, a recording request is sent immediately, thus a recording client obtains a redirected target address as soon as possible, and a problem that certain conversation RTP flow is lost and can not be redirected to a recording control server caused by that the recording client does not copy the conversation RTP flow timely is avoided. In the invention, no special IP phone is needed to involve, and even a common phone can use the method of the invention to realize recording. In the invention, through directly redirecting the conversation RTP flow of a calling party and a called party to the recording control server without participation of a relay, unnecessary delay can be reduced. The recording control method is transparent to a VOIP application service and VOIP conversation, and a control which is used to the VOIP conversation is transparent and has strong versatility.
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Description

technical field

[0001] The present invention relates to VoIP (Voice over IP, Voice over IP) recording technology in the field of communication, in particular to a recording control method and system involving voice gateways. Background technique

[0002] VoIP-related technologies and solutions have been widely deployed and applied in many industries such as public security and finance. Due to the increasing demand for VoIP from customer services, VoIP-related application services also need continuous development, such as VoIP-based recording applications. The typical use of recording applications is in call centers, which can monitor the quality of consulting and services provided by enterprises, which is very conducive to improving the ability of enterprises to serve.

[0003] The existing VoIP recording technology mainly has the following implementation modes:

[0004] 1. Capture packets by mirroring

[0005] Connect the recording control server and the IP (Internet Pro...

Claims

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