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Electronic process-driven collaboration system

An electronic and business process technology, applied in office automation, electrical digital data processing, special data processing applications, etc., can solve problems such as large computing and network resources and time

Active Publication Date: 2012-07-18
ACCENTURE GLOBAL SERVICES LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Identifying and then utilizing the resources and manpower needed to satisfy customer needs at a given step in a business process can require enormous computing and network resources and time

Method used

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  • Electronic process-driven collaboration system
  • Electronic process-driven collaboration system
  • Electronic process-driven collaboration system

Examples

Experimental program
Comparison scheme
Effect test

example I

[0398] 1. Banking applications provide information about the current step in the process (activity ID, instance ID, user ID)

[0399] 2. When the banking application changes its state or screen, it triggers the PDC widget to fetch new data

[0400] 3. The PDC widget invokes the corresponding PDC service (e.g. expert, document, feed)

[0401] 4. PDC process service queries process adapter for metadata

[0402] 5. The process adapter interacts with the banking web service to obtain process metadata

[0403] 6. The metadata is returned to the PDC service that called it

[0404] 7. Metadata is used by the expert / document / feed service to get information about the expert / document / feed at the current step in the process

[0405] 8. Relevant experts / documents / feed information returned to UI

[0406] Figure 20 Another exemplary process flow 2000 for integrating process-driven collaboration into BMP systems and existing business applications is shown. In this example, the PDC int...

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Abstract

A electronic collaboration system embeds collaboration resources and tools directly into existing business processes and applications. The system interfaces with an existing business process management (BPM) service to extract dynamic metadata and an activity identifier associated with a current business process. The system obtains static metadata based on the activity identifier from a collaboration template. The system also merges the static and dynamic metadata, and provides the merged metadata to a process-driven collaboration service to be used in embedding collaboration utilities into the existing business applications.

Description

[0001] priority [0002] This application claims priority to US Provisional Patent Application Serial No. 61 / 389,860, filed October 5, 2010, which is hereby incorporated by reference. technical field [0003] This application relates to electronic collaboration tools and applications. In particular, this application relates to the integration of collaboration tools and applications into electronic business applications. Background technique [0004] Business applications, such as those used to perform management consulting, banking, insurance, etc. services, typically employ a combined set of resources and human resources to serve the needs of clients. The resources and manpower required to meet a customer's needs can vary within a given business process and are often distributed across distinct physical and electronic / digital locations. Identifying and then utilizing those resources and labor needed to satisfy customer needs in a given step of a business process may requi...

Claims

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Application Information

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IPC IPC(8): G06Q10/06G06F17/30
CPCG06Q10/10G06Q10/103G06Q10/06
Inventor D・E・特里尔M・A・霍兹曼L・C・尼伯尔斯基F・A・因埃斯托扎
Owner ACCENTURE GLOBAL SERVICES LTD
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