Model and method for evaluating user experience quality of mobile terminal

A quality of experience and mobile terminal technology, applied in electrical components, wireless communication, etc., can solve problems that cannot accurately reflect the subjective feelings of users

Active Publication Date: 2012-08-01
重庆信科设计有限公司
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Problems solved by technology

[0003] In the current research, user experience can be divided into positive experience and negative experience. In all negative experiences, only a small number of users will take the form of complaints to reflect the actual user feelings, and most users choose to remain silent, which cannot accurately reflect the user’s subjective to feel

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  • Model and method for evaluating user experience quality of mobile terminal
  • Model and method for evaluating user experience quality of mobile terminal
  • Model and method for evaluating user experience quality of mobile terminal

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Embodiment Construction

[0045] All features disclosed in this specification, or steps in all methods or processes disclosed, may be combined in any manner, except for mutually exclusive features and / or steps.

[0046] Any feature disclosed in this specification (including any appended claims, abstract and drawings), unless expressly stated otherwise, may be replaced by alternative features which are equivalent or serve a similar purpose. That is, unless expressly stated otherwise, each feature is one example only of a series of equivalent or similar features.

[0047] Such as figure 1 As shown, the mobile terminal user quality of experience evaluation model consists of a technical factor side and a non-technical factor side. On the side of technical factors, it is divided into four layers from bottom to top, respectively defining network performance indicators PI, network key performance indicators KPI, network key quality indicators KQI and technical factors. The network performance indicators PI a...

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Abstract

The invention discloses a model and a method for evaluating the user experience quality of a mobile terminal, belonging to the field of communication testing. The evaluating method comprises the following steps of: acquiring technical factors and non-technical factors which influence the user experience quality; extracting key performance indexes and key quality indexes (KQIs); classifying non-technical factors represented in the form of customer complaint; mapping to corresponding KQIs on a technical factor side respectively; calculating the weight values of the KQIs on the technical factor side relative to the user experience quality and the customer complaint rate of a non-technical factor side in a certain evaluating period and a certain evaluating range; and weighting and summarizing the weight values and the customer complaint rate to obtain new weight values of the KQIs. According to the model and the method, the user experience quality is reflected more accurately; and evaluation is only required to be performed once during calculation of new weight values of the KQIs, and the new weight values of the KQIs are dynamically changed in the following calculation according to the user complaint rate, so that the workload is lowered greatly.

Description

technical field [0001] The invention relates to the field of communication testing, in particular to a mobile terminal user experience quality evaluation model and method. Background technique [0002] At present, there are few evaluation methods for the quality of experience of mobile terminal users, and they still collect network index data from the network side for analysis. There is no index system for experiencing network quality, and there is no method for truly in-depth analysis of user experience quality on the user side. [0003] In the current research, user experience can be divided into positive experience and negative experience. In all negative experiences, only a small number of users will take the form of complaints to reflect the actual user feelings, and most users choose to remain silent, which cannot accurately reflect the user’s subjective feel. [0004] With the continuous enrichment and development of services, network evaluation and optimization bas...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04W24/02H04W24/08
Inventor 李校林金渝杨丰瑞李雪松
Owner 重庆信科设计有限公司
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