Remote fault processing method for intelligent air conditioner

A fault handling method and smart air-conditioning technology, applied in applications, household heating, heating methods, etc., can solve the problems of difficult maintenance of smart air-conditioning, and achieve the effect of improving the quality of after-sales service and saving service costs

Active Publication Date: 2015-07-15
SICHUAN CHANGHONG ELECTRIC CO LTD
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  • Abstract
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  • Claims
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AI Technical Summary

Problems solved by technology

[0003] The technical problem to be solved by the present invention is to propose a remote fault handling method for intelligent air conditioners in view of the problem that the current intelligent air conditioners are difficult to maintain

Method used

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  • Remote fault processing method for intelligent air conditioner

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Embodiment Construction

[0012] The current smart air conditioner is usually equipped with an operating system, such as the android operating system, so that it has more functional features, and therefore causes smart air conditioners to have failures that traditional air conditioners do not, such as the failure of the operating system itself, making the control The scope of faults is no longer limited to traditional mechanical and electronic faults, but also includes new software faults. As a result, on-site maintenance personnel cannot deal with faults in a timely manner without knowing the faults, making it difficult for after-sales maintenance of smart air conditioners. Increase.

[0013] According to the situation that the current smart air conditioner may cause increased maintenance difficulty, the present invention proposes a remote fault handling method for the smart air conditioner that can effectively reduce the maintenance difficulty.

[0014] Below in conjunction with accompanying drawing,...

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Abstract

The invention relates to the intelligent control technology, in particular to a remote fault processing method for an intelligent air conditioner. The remote fault processing method includes main steps that: fault data are analyzed through a detection module by detecting working parameters of the intelligent air conditioner and are transmitted to a cloud server; the cloud server performs comparison query according to characteristic values of the fault data and fault processing information in a storage unit, the intelligent air conditioner performs self repair according to contents of the fault processing information and feeds the repair result back to the cloud server if matched fault processing information is obtained, and maintainers perform fault analysis and repair for the intelligent air conditioner and input fault analysis and repair contents into the cloud server to be stored in the storage unit if the matched fault processing information is not obtained. The remote fault processing method for the intelligent air conditioner has the advantages of being an efficient and intelligent remote fault processing mode, being capable of effectively improving after-sale service quality of the intelligent air conditioner devices and saving service cost, and further is especially applicable to the intelligent air conditioner.

Description

technical field [0001] The invention relates to intelligent control technology, in particular to a remote fault handling method for intelligent air conditioners. Background technique [0002] With the rapid development of science and technology, more and more air-conditioning equipment is developing from functional to intelligent and networked. The intelligent development of air-conditioning equipment has brought great convenience to people's lives, but at the same time, due to the complexity of the functions of intelligent air-conditioning equipment and the characteristics of wide-area geographical distribution of end users, it has brought great benefits to after-sales service. Challenges, after-sales costs are getting higher and higher. Therefore, how to reduce service costs and improve service quality has become an urgent task for the after-sales service department. However, the traditional after-sales maintenance service method is to notify the sales personnel to come ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): F24F11/00H04L29/08
Inventor 徐波毕可骏
Owner SICHUAN CHANGHONG ELECTRIC CO LTD
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