Method for chatting with online customer service representative
A kind of customer service and manual customer service technology, applied in special data processing applications, instruments, electronic digital data processing and other directions, can solve the problems of chatbots and artificial online platforms can not achieve docking and switching, low user experience, etc., to reduce waiting time , Multi-personalized choices, the effect of enhancing customer experience
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[0022] The present invention will be described in further detail below in conjunction with the accompanying drawings, but it is not intended to limit the present invention.
[0023] like figure 1 As shown, a method for realizing chatting with an online customer service described in the embodiment of the present invention pre-establishes an instant messaging connection between the customer service service end and the client, and the connection mode includes an instant messaging connection realized in a point-to-point P2P manner or an instant messaging server The instant messaging connection realized by means of forwarding, the client includes a website and a mobile terminal, and the mobile terminal includes a mobile phone, a computer, and the like. Wherein, the customer service server includes an intelligent robot customer service platform and a manual customer service platform, and the client can choose one of the following methods to realize the conversation service with the ...
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