Method for chatting with online customer service representative

A kind of customer service and manual customer service technology, applied in special data processing applications, instruments, electronic digital data processing and other directions, can solve the problems of chatbots and artificial online platforms can not achieve docking and switching, low user experience, etc., to reduce waiting time , Multi-personalized choices, the effect of enhancing customer experience

Inactive Publication Date: 2015-12-16
BEIJING ZHICHI BOCHUANG TECH
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] In view of the above-mentioned defects existing in the prior art, the purpose of the present invention is to provide a method for realizing chatting with online customer service, to solve the problem that in the original customer service field, the chat robot and the artificial online platform cannot realize good docking and switching, resulting in Problems with poor user experience

Method used

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  • Method for chatting with online customer service representative
  • Method for chatting with online customer service representative
  • Method for chatting with online customer service representative

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Embodiment Construction

[0022] The present invention will be described in further detail below in conjunction with the accompanying drawings, but it is not intended to limit the present invention.

[0023] like figure 1 As shown, a method for realizing chatting with an online customer service described in the embodiment of the present invention pre-establishes an instant messaging connection between the customer service service end and the client, and the connection mode includes an instant messaging connection realized in a point-to-point P2P manner or an instant messaging server The instant messaging connection realized by means of forwarding, the client includes a website and a mobile terminal, and the mobile terminal includes a mobile phone, a computer, and the like. Wherein, the customer service server includes an intelligent robot customer service platform and a manual customer service platform, and the client can choose one of the following methods to realize the conversation service with the ...

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Abstract

The invention discloses a method for chatting with an online customer service representative, and belongs to the field of instant messaging (IM). IM connection between a customer service server and a client is established in advance; the client can make conversation with the customer service server in the manner that the client only communicate with an intelligent robot customer service platform, or priority is assigned to communication with the intelligent robot customer service platform, or priority is assigned to communication with a manual customer service platform; and free switching between the intelligent robot customer service platform and the manual customer service platform is realized. The problem that user experience is not good due to the fact that a chat robot and the manual online platform cannot be switched smoothly in the original customer service filed is solved.

Description

technical field [0001] The invention relates to the field of instant communication, in particular to a method for realizing chatting with online customer service. Background technique [0002] Artificial intelligence has developed quite rapidly in recent years, and various artificial intelligence technologies have quietly entered people's lives, such as chatbots, artificial intelligence technology products that use semantic understanding. [0003] In the chat robot system, users can chat with the robot, but what they get is a very anthropomorphic dialogue. In addition to interactive dialogue, they can also "command" the robot to find information and play games for the user. The chat robot system includes at least one user and a chat robot. The user is a user who uses an instant messaging platform or a short message platform. The chat robot has a communication module, an artificial intelligence server with artificial intelligence and information service functions, and its cor...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/58G06F17/30
Inventor 吴立楠
Owner BEIJING ZHICHI BOCHUANG TECH
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