Method and system for sharing vehicle-borne electronic product fault diagnosis and maintenance information

Abstract

The present invention discloses a method and a system for sharing vehicle-borne electronic product fault diagnosis and maintenance information. The method comprises the steps that: existing vehicle-borne electronic product fault diagnosis and maintenance information is stored in a server in advance; when the fault of an vehicle-borne electronic product is detected, a first client establishes connection with the server, receives a user command and inputs the keyword of the current vehicle-borne electronic product fault, and inquires whether corresponding diagnosis and maintenance information is stored in the server or not; if the condition that no corresponding diagnosis and maintenance information is stored in the server is detected, the first client collects the current fault diagnosis and maintenance information and uploads the information to a second client, after passing the examination by the second client, the information is published in the server according to a fault classification type stored in advance. According to the method and the system, when a product fault appears, the classified query or the search of related fault diagnosis and maintenance shared experience information can be carried out, and if new fault diagnosis and maintenance information or a better solution appears, the information or solution can be shared by the server.

Description

technical field [0001] The invention relates to the technical field of automobiles, in particular to a method and system for sharing fault diagnosis and maintenance information of vehicle-mounted electronic products. Background technique [0002] The customer service personnel of automotive electronics manufacturers are distributed all over the country. As the customer service personnel on the front line of after-sales maintenance services, they will encounter various product fault diagnosis and maintenance problems. However, it is found through statistical analysis that many problems are often the same or The same is only because the region, time, and customer service personnel who solve the problem are different, and the experience and methods of solving the problem have not been summarized and shared in a timely and unified manner. grope for solutions to problems, resulting in low work efficiency and low customer evaluation. [0003] Therefore, the prior art needs to be ...

AI Technical Summary

Problems solved by technology

[0002] The customer service personnel of automotive electronics manufacturers are distributed all over the country. As the customer service personnel on the front line of after-sales maintenance services, they will encounter various product fault diagnosis and maintenance problems. However, it is found through statistical analysis that many problems are often the same or The same is only because the region, time, and customer service personnel who solve the problem are different, and the experience and methods of solving the problem have not been summarized and shared in a timely and unified manner. grope for solutions to problems, resulting in low work efficiency and low customer evaluation

Images