Self-service query terminal

Abstract

The invention relates to the technical field of information query, in particular to a self-service query terminal. The self-service query terminal comprises a control unit (1), an interaction module (2) and a communication module (7), and further comprises a virtual staff module (6), wherein the virtual staff module (6) is used for providing services for users and comprises a voice unit (6a), a display unit (6b) and a storage unit (6c); the voice unit (6a) is used for playing voice of a virtual staff; the display unit (6b) is used for playing a dynamic portrait of the virtual staff; and the storage unit (6c) stores data required for playing the voice of the virtual staff and the dynamic portrait. The voice and the dynamic portrait of the virtual staff are simulated by utilizing the voice unit and the display unit of the virtual staff module, so that the self-service query terminal has the same affinity as a real staff.

Description

technical field [0001] The invention relates to the technical field of information inquiry, in particular to a self-service inquiry terminal. Background technique [0002] Inquiry machine is a convenient, simple, natural and practical human-computer interaction device, which is used to provide people with inquiry and consulting services; it integrates computer technology, multimedia technology, audio technology, network technology, industrial plastic arts, and machinery manufacturing technology. , streamlined integrated design, beautiful shape. Inquiry machines are gradually being used in all aspects of our daily work. For example, we can see inquiry machines in business halls, postal service halls, tax collection halls, urban street city information inquiries, office buildings, airports, stations, banks, museums, libraries, exhibitions, hospitals, hotels, etc. . But because the inquiry machine is a new thing, there are still some people who are relatively unfamiliar with...

AI Technical Summary

Problems solved by technology

But because the inquiry machine is a new thing, there are still some people who are relatively unfamiliar with the inquiry machine; and because the inquiry machine lacks the affinity of the staff when serving, some people are more resistant to the inquiry machine, and would rather seek staff for consultation than take the initiative contact inquiry machine

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