Method and device for calling maintenance center by intelligent device

A technology of intelligent equipment and repair center, applied in the field of Internet communication, can solve the problems of low repair efficiency and other problems, achieve the effect of saving operation links and improving call efficiency

Active Publication Date: 2016-08-03
TENCENT TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] Based on this, it is necessary to provide a method for smart devices to call the repair center for the low efficiency of traditional repair reports, which can improve call efficiency

Method used

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  • Method and device for calling maintenance center by intelligent device
  • Method and device for calling maintenance center by intelligent device
  • Method and device for calling maintenance center by intelligent device

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Embodiment Construction

[0031] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0032] It can be understood that the terms "first", "second" and the like used in the present invention can be used to describe various elements herein, but these elements are not limited by these terms. These terms are only used to distinguish one element from another element. For example, a first client could be termed a second client, and, similarly, a second client could be termed a first client, without departing from the scope of the present invention. Both the first client and the second client are clients, but they are not the same client.

[0033] figure 1 It is a schematic diagram of a...

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Abstract

The invention relates to a method and device for calling a maintenance center by an intelligent device. The method comprises following steps of receiving a maintenance center customer service calling request initiated by a user identifier bound with the intelligent device, wherein the maintenance center customer service calling request comprises an intelligent device identifier; obtaining a device provider identifier according to the intelligent device identifier; searching the customer service communication identifier group of a corresponding device provider from the corresponding relationships between the device provider identifiers and the customer communication identifier group according to the device provider identifier; obtaining an idle customer service communication identifier from the customer service communication identifier group; and switching the maintenance center customer service calling request to the idle customer service communication identifier. According to the method and device for calling the maintenance center by the intelligent device, repeated triggering operations executed according to voice reminding are unnecessary; the operation links are saved; and the calling efficiency is improved.

Description

technical field [0001] The invention relates to Internet communication technology, in particular to a method and device for an intelligent device to call a maintenance center. Background technique [0002] With the popularity of smart devices, more and more users use smart devices to engage in various social activities. Due to some defects in the hardware or software of the smart device itself, there will be some failures. For this reason, it is necessary to contact the provider of the smart device for maintenance. The traditional way of repairing the smart device is to call the switchboard number announced by the provider of the smart device. According to the voice prompts in the switchboard telephone to perform dialing operations, and then transfer to the maintenance center according to the dialing operations, the user needs to perform multiple transfer operations, the operation process is cumbersome, and the calling efficiency is low. Contents of the invention [0003]...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/24H04L12/26
CPCH04L41/04H04L43/06
Inventor 万昌洵
Owner TENCENT TECH (SHENZHEN) CO LTD
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