Method and device for inquiring consultation account
An account and user technology, applied in the field of data processing, can solve the problems of mining potential user accounts, without considering historical behavior, without considering the strength of the relationship between user accounts and actual consulting accounts, etc., to achieve the effect of enriching relationships and improving accuracy
Active Publication Date: 2016-10-05
ADVANCED NEW TECH CO LTD
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- Abstract
- Description
- Claims
- Application Information
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Problems solved by technology
[0005] In the process of implementing this application, the inventors found that there are at least the following problems in the prior art: In the prior art, the servers in the consultation system are matched by a simple and strong association relationship (such as the relationship bound to the consultation medium) The user accounts related to the consultation medium are not considered to use the user's historical behavior to mine more potential user accounts; in the prior art, after the server in the consultation system matches multiple user accounts, it is often output directly without consideration The strength of the relationship between the user account and the actual consulting account
Method used
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Embodiment Construction
[0029] Embodiments of the present application provide a method and device for querying consulting accounts.
[0030] In order to enable those skilled in the art to better understand the technical solutions in the present application, the technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described The embodiments are only some of the embodiments of the present application, but not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without creative efforts shall fall within the scope of protection of this application.
[0031] figure 1 It is a flow chart of an embodiment of the method for querying consulting accounts in this application. Such as figure 1 Said, the method of querying the consulting account may include:
[0032] S101: Obtain th...
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The embodiment of the invention discloses a method and device for inquiring a consultation account. The method comprises: obtaining a user's consultation medium; obtaining a first account relates to the consultation medium; obtaining the recent behavior information of a second account in the first account; calculating the first weight value of the second account according to the consultation medium and the recent behavior information; and performing ordering of the first weight value of the second account. According to the embodiment of the invention about the method for inquiring the consultation account, the relation between the consultation medium and the user account is enriched, more latent user accounts are excavated, the strong and weak relation between the user account and the consultation account is analyzed, and the accuracy of inquiring the consultation account is improved.
Description
technical field [0001] The present application relates to the technical field of data processing, in particular to a method and device for querying consulting accounts. Background technique [0002] The main body that provides products or services is often equipped with after-sales departments or departments such as telephone and online consultation to answer questions or consultations raised by users. [0003] When a user encounters a problem in the process of using a product or service, he can seek help from the after-sales service through various channels (such as calling, asking for help online, etc.). The customer service personnel in charge of after-sales or consultation usually query the user account associated with the consultation medium in the system according to the consultation medium of the user (such as the caller number, the user ID of the online consultation, etc.). After querying the consulting account, the customer service staff can learn about the problem...
Claims
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Login to View More IPC IPC(8): G06Q30/00G06Q30/02
Inventor 王峰伟何慧梅何帝君钟灵付敏
Owner ADVANCED NEW TECH CO LTD