Internet self-service ordering system and ordering method

Abstract

The invention relates to an Internet self-service ordering system and an ordering method. The Internet self-service ordering system comprises an ordering terminal, a catering terminal, a merchant APP terminal, a main server and at least one printer, wherein the ordering terminal, the catering terminal and the merchant APP terminal communicate with the main server through the Internet; and the printer communicates with the catering terminal through a wired or wireless mode. The Internet self-service ordering method comprises steps: an ordering interface provided by the main server is entered through the ordering terminal, and needed dishes are selected; after the selected dishes are confirmed, the main server generates a dining order, and online payment is completed through a third-party payment platform; the merchant APP terminal prompts ordering information; the catering terminal sends dish information to the printer; and the printer prints corresponding dish names to cook the corresponding dishes. The system and the method have the beneficial effects of realizing self-service dish ordering and instant order making by a customer, saving the dish ordering time of the customer, improving the serving accuracy and saving the service cost.

Description

technical field [0001] The invention belongs to the technical field of Internet applications, and in particular relates to an Internet self-service ordering system and an ordering method. Background technique [0002] With the improvement of living standards, it has become a very common thing for people to eat out. The rapid growth of catering business has made the traditional ordering and payment operation process unable to meet the needs of customers in catering enterprises. [0003] The existing way of ordering food is mainly that the waiter provides a paper menu or a hand-held ordering machine. These two traditional ways of ordering food basically rely on manual operation, which has the following shortcomings: [0004] 1) When customers order food, they can only pass the order information to the chef through the service staff, which increases the incidence of wrong dish names, negatively affects the customer's dining mood, and reduces service satisfaction; in addition, ...

AI Technical Summary

Problems solved by technology

[0004] 1) When customers order food, they can only pass the order information to the chef through the service staff, which increases the incidence of wrong dish names, negatively affects the customer's dining mood, and reduces service satisfaction; in addition, manual delivery of documents Wasted time, reduced work efficiency and increased labor intensity of service personnel

[0005] 2) The entire process of ordering food is restricted by the execution of each link. Ordering food cannot achieve efficient information synchronization with the kitchen and front desk. Know your order number, when waiting for a long time, it is easy to cause complaints

[0006] 3) The traditional working mode of the cash register is to manually add all the items in the cash register in the quadruple bill opened by the waiter or enter them one by one to get the total consumption. This part of the work is not only slow, but also very error-prone

At the same time, the customer cannot pay in time after ordering the meal, and the customer needs to go to the cashier to make the payment

In addition, due to the manual checkout and cashier mode, this determines that the cashier cannot provide managers with timely information needed for operation and management, such as per capita consumption, turnover rate, most popular dishes, dietary preferences of members and customers. Business data information such as the monthly work performance of waiters

Due to the failure to adjust the operation direction and thinking in time, the management is in a lagging state, which affects the long-term development of the enterprise

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