Method for achieving automobile diagnosis and work project determination in network questionnaire mode

Abstract

The invention discloses a method for achieving the automobile diagnosis and work project determination in a network questionnaire mode. The method comprises the steps that a car owner logs in an automobile diagnosis cloud server to obtain a questionnaire; the automobile diagnosis cloud server obtains the actual condition information of a car in a mode that the car owner fills in the questionnaire, and correspondingly searches and analyzes an automobile diagnosis cloud server database according to the car condition information in the questionnaire; the diagnosis result and work project are correspondingly extracted if there is the same car condition information, and the server correspondingly pushes the diagnosis result to a mobile terminal of the car owner; a mobile terminal of a maintainer is correspondingly used for diagnosis and analysis of the car condition information if there is no identical car condition information, and a new diagnosis result and work project are generated; and the correspondingly server pushes the diagnosis result to the mobile terminal of the car owner, and completes the request of work project maintenance. The method greatly meets the demands for the timely and accurate understanding of the actual car conditions during car diagnosis, and avoids the excessive maintenance.

Description

technical field [0001] The invention belongs to the field of automobile technical services in the automobile aftermarket, and specifically relates to a method for realizing automobile diagnosis and determining operation items based on a network questionnaire. Background technique [0002] At present, automobile maintenance and fault diagnosis are the process that maintenance technicians actually perform detection and diagnosis on vehicles. Although the maintenance manual stipulates the maintenance work items based on the mileage and age of the vehicle, in the actual use of the vehicle, due to the use environment, Influenced by external factors such as driver habits, maintenance items are determined only by mileage and age, which is obviously unscientific. At the same time, due to information asymmetry and lack of vehicle knowledge by car owners, a large number of excessive maintenance and repairs are caused. Waste, the scientific method is based on the mileage and age, plus ...

AI Technical Summary

Problems solved by technology

[0002] At present, automobile maintenance and fault diagnosis are the process that maintenance technicians actually perform detection and diagnosis on vehicles. Although the maintenance manual stipulates the maintenance work items based on the mileage and age of the vehicle, in the actual use of the vehicle, due to the use environment, Influenced by external factors such as driver habits, maintenance items are determined only by mileage and age, which is obviously unscientific. At the same time, due to information asymmetry and lack of vehicle knowledge by car owners, a large number of excessive maintenance and repairs are caused. Waste, the scientific method is based on the mileage and age, plus the actual condition of the vehicle to determine the maintenance work items, but how to understand the actual condition of the vehicle, the traditional method is to carry out face-to-face methods between the owner of the vehicle and the maintenance technician Diagnosis can only be confirmed or telephone consultation, etc.

This method mainly depends on the experience of the maintenance technician and the car owner to be able to describe the vehicle condition clearly. Often the information asymmetry makes the communication efficiency very low

In terms of time, car owners cannot diagnose the vehicle and understand the actual condition of the vehicle anytime, anywhere. In terms of space, they cannot obtain more services from high-level maintenance technicians. In terms of maintenance items, they do not know when to carry out what project operations and the price is not transparent. It is easy to cause many vehicles to fail. In the case of transitional maintenance or a real failure, it will go to the repair shop for maintenance. The owner cannot keep abreast of the condition of the vehicle itself, so as to achieve timely and scientific maintenance and repair

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