Evaluation method for service quality of urban rail transit network operation

Abstract

The invention discloses an evaluation method for service quality of urban rail transit network operation. The evaluation method is used for grading the service quality of urban rail transit network operation, and comprises the steps of: establishing an evaluation model of urban rail transit network operation; classifying sectors and dimensions of the evaluation model; setting an evaluation index system for the evaluation model; and subjecting the sectors and the dimensions of the evaluation model to weight and quantitative calculation by utilizing evaluation indexes within a selected time period, and acquiring a service quality grading result. Through the adoption of the evaluation method for the service quality of urban rail transit network operation, qualitative indexes can be quantified effectively, the one-sidedness of the existing index design can be overcome, and the evaluation method has the advantage of being objective and multi-dimensional in evaluation of the service quality.

Description

technical field [0001] The invention relates to the technical field of rail transit, in particular to a method for evaluating the quality of urban rail transit network operation service, which is mainly used in the field of evaluation of comprehensive operation quality of urban rail transit networked transportation production services, and is also applicable to railways and intercity railways , Tram and other rail transit field operation service quality assessment. Background technique [0002] At present, my country's urban rail transit construction and operation have entered a stage of vigorous development. By the end of 2014, 22 cities across the country have put into operation rail transit lines, and more than 40 cities are under construction, and Beijing, Shanghai, Guangzhou, Tianjin and other cities A networked rail transit system has been formed. With the continuous implementation of urban rail transit construction plans, more and more cities will enter the stage of ne...

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Problems solved by technology

[0004] Considering that urban rail transit is a kind of public transportation system, the quality of operation service is the key to its survival and sustainable development, and the supervision and evaluation of network operation service quality is a necessary measure to guide healthy competition among regions. It is an important link to improve and standardize the sustainable development of urban rail transit network. However, there is still no complete and scientific supervision and evaluation method for the quality of urban rail transit network operation and service in China. The most used method is to monitor through KPI indicators , such as the total number of faults, passenger flow, operating mileage and other indicators, although they can make horizontal comparisons and evaluations of the quality or benefits of a certain aspect of urban rail transit, they cannot fully describe the operation quality of a certain line / area, let alone systematically evaluate complex The operation status of the network cannot dynamically reflect the development trajectory of the urban rail transit network, which is not conducive to the centralized management and control of network operation quality and the competition optimization among regions

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