Intelligent question and answer method and system

Abstract

The invention discloses an intelligent question and answer method. The method comprises the steps that a local server receives a question and keywords corresponding to the question, wherein the question and the keywords are sent by an information service side; the local server checks whether or not an answer corresponding to the question is stored in the local server, and if yes, the local server sends the corresponding answer to the information service side; if the answer corresponding to the question is not stored in the local server, the information service side sends the question and the keywords corresponding to the question to a database server; the database server checks whether or not the answer corresponding to the question is stored in the database server, and if yes, the database server sends the answer to the information service side and synchronizes the question and the answer to the local server. According to the intelligent question and answer method, questions of a user can be automatically answered, the questions and the answers are stored in the local server, the database server serves as a backup, the question updating function is achieved, and the load stress of the database server is relieved.

Description

technical field [0001] The invention relates to the field of intelligent voice response, in particular to an intelligent question answering method and system. Background technique [0002] At present, the voice service platform system for smart devices is usually answered by humans. When the number of questions asked by users increases, the number of humans will also increase accordingly, and the same questions raised by different customers need to be answered repeatedly by manual customer service, which wastes manpower and reduces efficiency. . Contents of the invention [0003] In order to overcome the deficiencies of the prior art, the object of the present invention is to provide an intelligent question answering method and system, which can automatically answer user questions and has a question update function. [0004] The object of the present invention adopts following technical scheme to realize: [0005] Intelligent question answering methods, including: [00...

AI Technical Summary

Problems solved by technology

[0002] At present, the voice service platform system for smart devices is usually answered by humans. When the number of questions asked by users increases, the number of humans will also increase accordingly, and the same questions raised by different customers need to be answered repeatedly by manual customer service, which wastes manpower and reduces efficiency.

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