Power customer power outage sensitivity score card implementation method based on logistic regression model

A technology of logistic regression model and implementation method, which is applied in the field of power customer power outage sensitivity scorecard implementation, can solve the problems of not giving the specific form of the scorecard, not proposing the method of implementing the scorecard, etc., to achieve the effect of enhancing understandability

Inactive Publication Date: 2017-11-24
STATE GRID HENAN ELECTRIC POWER ELECTRIC POWER SCI RES INST +2
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Problems solved by technology

However, the purpose of this invention is to build a customer electricity fee sensitivity evaluation model. It only proposes a preliminary idea of ​​bui

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  • Power customer power outage sensitivity score card implementation method based on logistic regression model
  • Power customer power outage sensitivity score card implementation method based on logistic regression model
  • Power customer power outage sensitivity score card implementation method based on logistic regression model

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Embodiment Construction

[0051] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention more clear, the following will clearly and completely describe the technical solutions of the embodiments of the present invention in conjunction with the drawings of the embodiments of the present invention. Apparently, the described embodiments are some, not all, embodiments of the present invention. All other embodiments obtained by those skilled in the art based on the described embodiments of the present invention belong to the protection scope of the present invention.

[0052] Such as figure 1 Shown is the flow chart of the implementation method of the power customer outage sensitivity score card based on the logistic regression model in the specific embodiment of the present invention. According to the definition of electricity sensitive customers, the sensitive customers of 63,000 high-voltage customers of a provincial power grid company in 2016 are extr...

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Abstract

The invention discloses a power customer power outage sensitivity score card implementation method based on a logistic regression model. The method comprises steps: firstly, customer power outage sensitivity related attribute data are extracted from the power grid company marketing business system and the 95598 system, and properties with high predictive power are selected through information values; then, numerical value attributes are converted to ordinal number attributes through histogram analysis, and categories of the attributes are merged to reduce the cardinal number; then, based on an evidence weight conversion value of each attribute of the user, the logistic regression model is used to build a customer power outage sensitivity analysis model; and finally, based on the output parameters of the power outage sensitivity analysis model and the evidence weight conversion value of each attribute, a customer power outage sensitivity score card is built. The customer sensitivity model can be converted to a list form, the main factors affecting the customer power outage sensitivity and the affecting degree can be expressed intuitively, and the power outage sensitivity score of each customer can be calculated conveniently.

Description

technical field [0001] The invention relates to the field of power marketing services, in particular to a logistic regression model-based implementation method for power customer outage sensitivity scorecards. Background technique [0002] The power grid company has a large number of customers and complex production and operation conditions. It has been facing great pressure in troubleshooting and customer service for a long time. Through the statistical analysis of customer consultation and complaint records in recent years, it is found that customers' appeals are mainly concentrated in "power outage", "power quality", "service attitude" and other aspects. Power outages, power quality and service attitude will have a certain degree of impact on customer satisfaction. Customers who have a strong reaction to power outages and then report for repairs, consult or complain through "95598, business halls, and online customer service" are defined as power outage sensitive custome...

Claims

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Application Information

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IPC IPC(8): G06Q10/06G06Q50/06
CPCG06Q10/06393G06Q50/06
Inventor 耿俊成张小斐万迪明袁少光郭志民杨磊王敏刘枫琪
Owner STATE GRID HENAN ELECTRIC POWER ELECTRIC POWER SCI RES INST
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