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Intent acquiring method, electronic device and computer-readable storage medium

An electronic device and intent technology, applied in the field of intent acquisition and computer-readable storage media, can solve the problems of unsupported multi-round dialogue interaction and dialogue management, no consideration of knowledge classification and identification, and poor system migration, so as to achieve migration efficiency and safety Reliable, fast human-computer interaction response, high migration efficiency

Active Publication Date: 2018-08-10
PING AN TECH (SHENZHEN) CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] At present, when business colleagues maintain the knowledge base, they are not very professional and do not consider the identification of knowledge classification. As a result, knowledge with poor identification may affect the overall situation after being added to the knowledge base.
In addition, most of the current customer service robots do not support multi-round dialogue interaction and dialogue management, or even if they support it, manual intervention and configuration are required
Moreover, different channels such as online or telephone require customized management of multiple rounds of dialogue, resulting in poor system migration

Method used

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  • Intent acquiring method, electronic device and computer-readable storage medium
  • Intent acquiring method, electronic device and computer-readable storage medium
  • Intent acquiring method, electronic device and computer-readable storage medium

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Embodiment Construction

[0044] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0045] It should be noted that the descriptions involving "first", "second", etc. in the present invention are only for descriptive purposes, and should not be understood as indicating or implying their relative importance or implicitly indicating the number of indicated technical features . Thus, the features defined as "first" and "second" may explicitly or implicitly include at least one...

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PUM

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Abstract

The invention discloses a method for acquiring intent, which includes the steps of: decomposing a text sentence into multiple words; mapping the decomposed multiple words to preset keywords; determining a The intent node that is closest to the semantics of the mapped word; according to the preset slot filling method, perform semantic filling for the closest intention node to obtain the intention node after filling the slot; if the intention node after filling the slot is The exit node, according to the intention information corresponding to the intention node after filling the slot, obtains the detailed intention information associated with the intention node after filling the slot within the specified range in the detailed intention layer of the knowledge graph, and according to the acquired The detailed intention information of the user determines the user's intention; if it is a non-exit node, the user's intention is determined according to the preset inquiry mode. The invention improves migration efficiency and human-computer interaction response speed.

Description

technical field [0001] The present invention relates to the technical field of artificial intelligence, in particular to an intention acquisition method, an electronic device and a computer-readable storage medium. Background technique [0002] At present, when business colleagues maintain the knowledge base, they are not very professional and do not consider the identification of knowledge classification. As a result, knowledge with poor identification may affect the overall situation after being added to the knowledge base. In addition, most of the current customer service robots do not support multi-round dialogue interaction and dialogue management, or even if they support it, manual intervention and configuration are required. Moreover, different channels such as online or telephone require customized management of multiple rounds of dialogue, resulting in poor system migration. Contents of the invention [0003] The main purpose of the present invention is to provid...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F17/30G06F17/27
CPCG06F16/3329G06F40/284G06F40/30G06N3/08G06N5/022G06N3/042G06F16/2455G06N5/02
Inventor 周俊琨官民严江浩彭小明
Owner PING AN TECH (SHENZHEN) CO LTD
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