Man-machine question-answer auditing method, device, equipment and computer readable storage medium

Abstract

The invention provides a man-machine question-answer auditing method. The method comprises the following steps: when receiving the credit and loan requests, obtaining credit and loan information of applicants according to credit and loan requests, and generating corresponding auditing question stems according to credit and loan information and a preset auditing question bank; outputting the auditing question stems through a preset manner and obtaining original answer information input by the applicants based on the auditing question stems; obtaining corresponding answer information according to the original answer information, comparing the answer information, the credit and loan information and the auditing question stems, and obtaining audit conclusions according to comparison results. The invention also provides a man-machine question-answer auditing device, equipment and a computer readable storage medium. The man-machine question-answer auditing scheme provided by the invention iscapable of automatically putting questions to the applicants according to the credit and loan information of the applicants, checking and auditing the answer content, reducing the workload of creditand loan auditing staff, improving the credit and loan auditing efficiency and also reducing the waiting time of the loan applicants.

Description

technical field

[0001] The present invention relates to the field of credit, in particular to a human-computer question answering review method, device, equipment and computer-readable storage medium. Background technique

[0002] At present, the remote review of credit requests on the market is based on remote video communication, that is, credit applicants and risk auditors conduct remote credit information review through video. During the face-to-face review of credit information, risk auditors conduct one-to-one manual inquiry and verification based on the credit materials provided by the credit applicant. However, in reality, the number of risk auditors with risk control capabilities is small, and the efficiency of manual review is low, so it is often impossible to deal with a large number of credit applications in a timely manner, resulting in long waiting times for applicants and affecting the application time. , reducing the customer experience. Contents of the in...

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