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Network fault checking method and device

A technology of network faults and failures, applied in the computer field, can solve the problem of high labor costs and achieve the effect of reducing labor costs

Inactive Publication Date: 2018-05-18
DATANG SOFTWARE TECH
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0004] However, the inventor found that in the prior art, when troubleshooting network faults, manual troubleshooting is required by troubleshooting technicians, and the labor cost is relatively high

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Embodiment Construction

[0046] In order to make the above objects, features and advantages of the present invention more comprehensible, the present invention will be further described in detail below in conjunction with the accompanying drawings and specific embodiments.

[0047] refer to figure 1 , shows a flow chart of the steps of an embodiment of a network troubleshooting method of the present invention, the method may specifically include the following steps:

[0048] In step S101, obtain the target user identification;

[0049] In the embodiment of the present invention, the user usually surfs the Internet on the terminal. During the process of the user surfing the Internet on the terminal, the terminal often needs to connect to the network through multiple intermediate devices. For example, the terminal needs to connect to the network through a router, an optical modem, an optical Intermediary equipment such as a delivery box and an OLT (optical line terminal, optical line terminal) are conn...

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Abstract

The embodiment of the invention provides a network fault checking method and device. According to the embodiment of the invention, a target user identity is acquired; an Internet surfing device employed when a user corresponding to the target user identity surfs the Internet is determined; device state information of the Internet surfing device is acquired; and a fault existing in the Internet surfing device is determined according to the device state information. According to the embodiment of the invention, a detection device can automatically check the Internet surfing device employed whenthe user surfs the Internet and human intervention is avoided in a whole checking process, so the labor cost can be reduced.

Description

technical field [0001] The invention relates to the technical field of computers, in particular to a network troubleshooting method and a network troubleshooting device. Background technique [0002] At present, the optical access network has been developed rapidly, and the optical access network has entered every household. However, sometimes the optical access network has a fault, which causes users to be unable to access the Internet normally. [0003] At this time, in order to allow users to continue surfing the Internet, troubleshooting technicians need to check what faults exist. For example, troubleshooting technicians need to go to the location of the optical modem and manually check whether the indicators of the optical modem are normal; go to the location of the optical splitter and manually check whether the indicators of the optical splitter are normal; Is the router normal and so on. [0004] However, the inventors have found that in the prior art, when troubl...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04B10/077H04L12/24
CPCH04B10/077H04B10/0771H04B10/0773H04L41/0677
Inventor 张竞文
Owner DATANG SOFTWARE TECH