Method and system for generating rights protection index model of online shoppers based on rights protection behavior and mode

Abstract

The invention provides a method and system for generating a rights protection index model of online shoppers based on a rights protection behavior and mode, and the method comprises the steps: obtaining platform text data; carrying out the recognition of the comment texts of rights protection, and carrying out the analysis of the obtained platform text data , wherein the obtained text data comprises platform commodity comment data, platform commodity complaint data and offline commodity complaint data; judging whether the platform text data of the online shoppers is the rights protection comment or not through classification, and recognizing the total number Nbase of rights protection cases of the online shoppers in the platform text data through a cosine similarity calculation algorithm in natural language processing; and generating the rights protection index model of online shoppers. The calculation data of the generated rights protection index model of online shoppers is easy to obtain, and the output result of the model is unique and more stable. The method can achieve the dynamic real-time monitoring and prediction of the overall development situation of the possible rights protection behavior and mode in a certain time period after a specific commodity is purchased online or a specific consumer group performs the online consumption.

Description

technical field [0001] The invention relates to a method and system for generating an online shopping user rights protection index model based on rights protection behaviors and rights protection methods. Background technique [0002] According to relevant searches and comparisons, the existing design and compilation technologies for the big index of online shoppers include: [0003] 1. The Consumer Rights Protection Index, which was established by the Qingdao Administration for Industry and Commerce and was launched on September 23, 2011. Its data mainly comes from the data of consumer complaints and reports accepted by the Municipal Bureau’s 12315 Complaints and Reports Command Center. The focus is on the statistical analysis of the number of rights protection cases and the amount involved in the eight key commodities. [0004] 2. With the support of the Consumer Protection Bureau of the State Administration for Industry and Commerce, the China Consumers Association and l...

AI Technical Summary

Problems solved by technology

[0006] The purpose of the present invention is to provide a method and system for generating an online shopping user rights protection index model based on rights protection behaviors and rights protection methods, so as to solve the existing problems in the prior art of how to monitor and predict the rights protection methods and method selection types when online shopping users face network consumer rights protection events The occurrence and development trend of changes in frequency and scale over time

Images