An electric power customer resource value evaluation method based on a cloud model.

Abstract

The invention discloses an electric power customer resource value evaluation method based on a cloud model. The method comprises the steps of firstly, establishing an electric power customer value evaluation index system comprising a first-level index, a second-level index corresponding to the first-level index and a third-level index corresponding to the second-level index; after that, normalizing the indexes in the electric power customer value evaluation index system to unify the units of measurement of each index; then, calculating the weights of the first-level index, the second-level index and the third-level index by using the fuzzy analytic hierarchy process, then, calculating the weights of the third-level indexes by the entropy method, and calculating the weights of the third-level indexes by the comprehensive weighting method; and finally adopting the evaluation method base on the cloud model to evaluate the customer comprehensively. The method of the invention not only evaluates the customer value from the enterprise angle, but also analyzes the customer satisfaction degree from the customer angle, more specifically reflects the characteristics of the customer, and provides more comprehensive information for the differentiated operation of the electric power selling company, and can better provide decision support for the differentiated service of the electric powerselling company.

Description

technical field [0001] The invention relates to the technical field of value evaluation methods for electric power customer resources, in particular to a method for evaluating the value of electric power customer resources based on a cloud model. Background technique [0002] The main idea of ​​the traditional power customer resource value evaluation method is as follows: firstly, establish an index system for power customer value evaluation; secondly, assign weights to each index; finally, classify customer value. Regarding the index system of power customer value evaluation, there are some scattered researches in the world, and the complete index system is not clearly given in theory, and there is also a lack of discussion to determine the method of customer value evaluation index system. The data of electric power customers acquired by existing analysis is limited to some basic information of customers, and not all customer contact records are completely recorded, so the ...

AI Technical Summary

Problems solved by technology

However, this invention application is suitable for evaluating the value of electricity customers in the traditional electricity market, but not for the evaluation of customer value under the new electricity reform.

Images