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Collaborative alarm monitoring system and method

A monitoring system and alarm technology, applied in the field of security systems, can solve problems such as untimely and error-prone

Pending Publication Date: 2019-03-01
CARRIER CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Therefore, performing multiple transfers results in the communication of duplicate or redundant information
Additionally, process guidance dictates manual logging of alert dispatch and resolution back to the security monitoring system, which is error-prone and untimely

Method used

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  • Collaborative alarm monitoring system and method
  • Collaborative alarm monitoring system and method
  • Collaborative alarm monitoring system and method

Examples

Experimental program
Comparison scheme
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Embodiment Construction

[0010] Various non-limiting embodiments provide a collaborative alarm monitoring system configured to facilitate real-time alarm monitoring collaboration among system operators. The collaborative alarm monitoring system provides a chat session interface that allows operators to share a network-synchronized view of incoming alarms. According to at least one embodiment, any given alert is assigned its own communication stream that is displayed to all monitoring operators in a chat session interface. Accordingly, operators can perform various monitoring actions including, but not limited to, alerting of the alarm, discussing possible solutions, "flagging" other operators for their attention, and / or initiating notifications to offline operators. The entire dispatch, routing chain and solution communication can be kept in a single system and shared between operators. Thus, improving real-time alert response workflow efficiency while providing a richer data set for future security ...

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PUM

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Abstract

A collaborative alarm monitoring system (100) includes a security system host server (106) and a chat session server (116). The security host server is in signal communication with at least one security panel (102A, 102B) to receive an alert signal in response to a detected alarm event. The chat session server is in signal communication with the security system host server and is configured to store a chat session protocol and software that when executed by a hardware processor executes a chat session. A monitoring device (110A, 110B, 110C) alerts an operator of the alarm event in response toreceiving the alert signal. The monitoring device includes a chat session client that generates a chat session interface to display an alarm event thread indicative of the alarm event. The chat session server generates a communication stream for each alarm event, and the communication stream is individually displayed on the chat session interface of the monitoring device.

Description

technical field [0001] Various non-limiting embodiments relate generally to security systems, and more particularly, to a communications network-based security system. Background technique [0002] Traditional security systems typically require operators monitoring the security system to perform their communications and various scheduling tasks outside of the security monitoring system. For example, a separate telephone call will typically be made to confirm possible safety warning events and to determine whether the various warning events have been acknowledged and resolved. Therefore, performing multiple transfers results in the communication of duplicate or redundant information. Additionally, process guidance dictated manual logging of alert dispatch and resolution back to the security monitoring system, which was error-prone and not timely. Contents of the invention [0003] According to one non-limiting embodiment, a collaborative alarm monitoring system includes a...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G08B25/14G08B13/196
CPCG08B13/19656G08B13/19682G08B13/19691G08B25/14H04L51/046H04L51/216
Inventor A.肯尼迪-福斯特B.霍姆M.于迪查克
Owner CARRIER CORP