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Problem data processing method and device and computer system

A technology of problem data and processing methods, which is applied in data processing applications, calculations, sales/lease transactions, etc., can solve problems such as low answer rate and untimely response, and achieve the effect of improving answer rate and shortening time

Inactive Publication Date: 2019-03-05
ALIBABA GRP HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] This method provides a new way for users to obtain richer information, but the rate of answering questions is very low in this forum-style help-seeking method
Because you can only "wait for the rabbit" after asking a question, someone needs to actively discover this question, and the discoverer must be just capable and willing before answering. Therefore, the response is usually not timely, and it may take a long time before the answer is answered.

Method used

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  • Problem data processing method and device and computer system
  • Problem data processing method and device and computer system
  • Problem data processing method and device and computer system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0082] First of all, this embodiment 1 provides a method for processing problem data from the perspective of the server, specifically, see Figure 5 , the method can include:

[0083] S501: The server determines the question data about the target data object submitted by the first user through the first client;

[0084] During specific implementation, the question data about the target data object entered through the first client may be determined. Alternatively, it is also possible to predict the questions related to the first user and the target data object, provide a plurality of optional question samples according to the prediction results, and then determine the relevant target according to the selection results of the question samples. Question data for the data object. Wherein, specifically when predicting, it is possible to determine the category to which the target data object belongs, and then, according to the historical questioning record corresponding to the dat...

Embodiment 2

[0093] Corresponding to Embodiment 1, Embodiment 2 provides a method for processing problem data from the perspective of the first client, see Image 6 , the method may specifically include:

[0094] S601: The first client receives the question data submitted for the target data object;

[0095] During specific implementation, a question list interface about the target data object can be provided, the question list interface includes a list of questions that have been asked about the target data object, and an operation option for submitting question data, and then, through the The above operation option receives the question data submitted for the target data object. After receiving the question data submitted for the target data object, the question data may also be displayed in the question list interface. Wherein, each question data in the question list interface is associated with a question and answer detail interface, and the question and answer detail interface include...

Embodiment 3

[0098] The third embodiment also corresponds to the first embodiment, and provides a problem data processing method from the perspective of the second client, see Figure 7 , the method may specifically include:

[0099] S701: The second client receives a notification message pushed by the server, and the notification message includes question data for the target data object; The target second user selected among the associated users;

[0100] S702: When receiving the operation request through the notification message, jump to the detailed question and answer interface corresponding to the question data, and the detailed question and answer interface includes operation options for answering the corresponding question data;

[0101] S703: Submit the answer data to the server when the answer data is received through the operation option.

[0102] For the specific implementation of the above-mentioned second and third embodiments, reference may be made to the descriptions of th...

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PUM

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Abstract

The embodiment of the application discloses a problem data processing method and device and a computer system. The method comprises the following steps of using a server to determine the problem dataabout a target data object submitted by a first user through a first client; selecting at least one target second user from the users associated with the target data object; pushing the question datato the target second user to be answered by the target second user. According to the embodiment of the present application, it is possible to shorten the time required for obtain the answer to the question data, and also to improve the answer rate to the question.

Description

technical field [0001] The present application relates to the technical field of question data processing, in particular to a question data processing method, device and computer system. Background technique [0002] In the online sales system, before purchasing a specific product, the way for consumers to understand the product information is usually the content displayed in the information interface provided by the system, including picture content, text content, and even 3D display in the existing technology. More realistic and three-dimensional product information presentation by means of video or pictures. However, whether it is two-dimensional picture information or three-dimensional stereo information, users can only experience it through observation, and cannot feel the specific hand feeling. In addition, due to factors such as the equipment used for shooting or the display used for viewing , The information viewed from the product interface usually also has distort...

Claims

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Application Information

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IPC IPC(8): G06Q30/06G06Q10/04
CPCG06Q10/04G06Q30/0625G06Q30/0641
Inventor 沈琦绩
Owner ALIBABA GRP HLDG LTD