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Data processing method and device for complaint service, computer device and storage medium

A data processing and computer program technology, applied in the computer field, can solve the problems of high labor cost and low query efficiency

Pending Publication Date: 2019-04-23
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Embodiments of the present invention provide a data processing method, device, computer equipment, and storage medium for complaint business, so as to solve the problems of high labor cost and low query efficiency in handling complaint business

Method used

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  • Data processing method and device for complaint service, computer device and storage medium
  • Data processing method and device for complaint service, computer device and storage medium
  • Data processing method and device for complaint service, computer device and storage medium

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Embodiment Construction

[0031] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0032] see figure 1 , figure 1 The application environment of the data processing method for the complaint service provided by the embodiment of the present invention is shown. The data processing method of the complaint business is applied in the summary query scenario of business complaints of various institutions of the group. The summary query scenario of the business complaint includes a server and a client, wherein the client transmits complain...

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PUM

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Abstract

The invention discloses a data processing method and device for a complaint service, a computer device and a storage medium. The method comprises the following steps of when receiving a service complaint request, obtaining the complaint information in the request, analyzing the complaint information to obtain a complaint documents, using a preset classification method to determine a complaint typecorresponding to the complaint content, establishing an association relationship among the complaint content, the complaint type and the organization identifier, and generating a complaint record; storing the complaint records in a complaint database; when a query request is received, obtaining keyword information in the request, furthermore, querying the keyword information in the complaint records in a complaint database to obtain a query result, so that the acquired complaint information is automatically classified and stored in the database in an associated mode, the required informationcan be directly inquired from the corresponding fields of the database when needed, the intelligent degree of complaint service classification and summarization is improved, the manpower resources aresaved, and meanwhile the complaint service inquiry efficiency is improved.

Description

technical field [0001] The invention relates to the field of computer technology, in particular to a data processing method, device, computer equipment and storage medium for complaint services. Background technique [0002] With the development of social economy, the group enterprises are growing continuously, and corresponding business organizations are set up in different regions. Different business organizations also expand their business according to actual needs. The rapid growth of business often brings some new negative problems. . [0003] Usually, consumers report these negative issues to the business consulting department in the form of complaints. As the scope of business expands, the number of complaints also increases. When inquiring about the complaints of various institutions, or when it is necessary to count the number of complaints of a certain type When it comes to the distribution of cases, it is necessary to manually consolidate the number of complaint ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/00G06F16/35G06F17/27G10L15/26
CPCG06Q30/016G06F40/216G06F40/242G06F40/289G10L15/26
Inventor 周罡张鑫
Owner PING AN TECH (SHENZHEN) CO LTD
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