A user experience quality assessment method and system based on user behavior analysis
A quality of experience and behavior analysis technology, applied in data processing applications, commerce, instruments, etc., can solve problems such as strong dependence on user experience quality and long user experience feedback cycle
Pending Publication Date: 2019-05-21
YGSOFT INC
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[0004] In view of the above analysis, the present invention aims to provide a user experience quality evaluation method and system based on user behavior analysis, to solve the existing problems of strong dependence of user experience quality on user experience and long user experience feedback cycle
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[0052] Preferred embodiments of the present invention will be described in detail below in conjunction with the accompanying drawings, wherein the accompanying drawings constitute a part of the application and together with the embodiments of the present invention are used to explain the principle of the present invention and are not intended to limit the scope of the present invention.
[0053]A specific embodiment of the present invention discloses a method for evaluating user experience quality based on user behavior analysis, such as figure 1 As shown, the steps are as follows:
[0054] Step S1: Collect user behavior data in the business system: user continuous login time, user request time, system response time, page jump time, DNS lookup time, process running time, error rate caused by user operations;
[0055] Step S2: Normalize the collected data to obtain normalized user behavior data;
[0056] Step S3: Input the normalized user behavior data into the user quality of...
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The invention relates to a user experience quality assessment method and system based on user behavior analysis, belongs to the field of user experience quality assessment, and solves the problems that in the prior art, the dependence of user experience quality on subjective evaluation of a user is high, and the experience feedback period is long. The method comprises the following steps: collecting user behavior data in a service system, wherein the user behavior data comprise user continuous login duration, user request time consumption, system response time consumption, page skipping time consumption, DNS searching time consumption, process operation time consumption and an error rate generated by user operation; Performing normalization processing on the collected data to obtain normalized user behavior data; And inputting the normalized user behavior data into a user experience quality assessment model, and carrying out comprehensive scoring on the normalized user behavior data byusing the user experience quality assessment model to obtain an assessment result. A standardized standard process is established, effective evaluation of the user experience quality is achieved, andan effective basis can be provided for targeted improvement suggestions.
Description
technical field [0001] The present invention relates to the technical field of user experience quality evaluation, in particular to a method and system for user experience quality evaluation based on user behavior analysis. Background technique [0002] In the process of using the business system, the quality of user experience can reflect the user's actual experience of the business system, and at the same time affect the user's access behavior to the business system. Obtaining the quality of user experience in a timely manner is conducive to timely discovering the defects of the business system, making it easy to propose improvement plans, improving the efficiency of the business system, better improving user experience, and adapting to user needs. [0003] In the prior art, the user's feelings about the business system used are acquired through questionnaires, return visits to users, and the like. This undoubtedly brings interference to users; at the same time, this meth...
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IPC IPC(8): G06Q10/06G06Q30/00
Inventor 黎娅张允君李芳李纯刘培锋喻博王树金谢文斌
Owner YGSOFT INC