Method and system for identifying local fault of terminal device

Abstract

The invention discloses a method and system for identifying a local fault of a terminal device. The method comprises the steps: step one, acquiring a state feature code of each module in a terminal device in real time to monitor whether the states of the modules change; and if so, performing step two; step two, carrying out stability detection on the module having the changed state; determining whether the changed state of the module is at least lasted for one stability detection cycle; and if so, determining successful detection and performing step three, step three, according to a preset fault filtering table, a fault classification table, and a single module identification policy, determining the filtering state of each module after successful detection in the step two; and step four, identifying the superposition state of the terminal device according to a preset multi-module superposition failure strategy as well as the modules determined to be in normal and fault states in the step three and collecting fault site information according to the superimposed state of the terminal device to generate fault information or eliminate currently stored fault information. Therefore, thefault identification reliability is improved.

Description

technical field [0001] The invention belongs to the technical field of fault information processing, and in particular relates to a local fault identification method and system for terminal equipment. Background technique [0002] With the development of informatization and the increasing demand for service efficiency in various industries, smart terminal equipment products have begun to enter many consumer and social service fields on a large scale, involving finance, telecommunications, medical care, transportation and other industries and fields. When a smart terminal device fails, customers usually report to the device manufacturer for repair by dialing the customer service hotline. Most of the customer's description of the problem is highly subjective and lacks the context information of the fault information, which leads to inaccurate fault location and causes equipment High operation and maintenance costs, low maintenance efficiency, and low customer satisfaction. Fo...

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Problems solved by technology

When a smart terminal device fails, customers usually report to the device manufacturer for repair by dialing the customer service hotline. Most of the customer's description of the problem is highly subjective and lacks the context information of the fault information, which leads to inaccurate fault location and causes equipment Problems such as high operation and maintenance costs, low maintenance efficiency, and low customer satisfaction

For traditional IT operation and maintenance systems or monitoring, at present, more early warnings are based on real-time equipment status. The automatic fault identification mechanism strategy is simple. Module transient faults, communication short-term faults, or module self-recoverable faults are not filtered. Generating a work order report i

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