Scene resource construction method and device, computer equipment and storage medium

Abstract

The invention relates to a scene resource construction method and a device, computer equipment and a storage medium. The method comprises the following steps: acquiring user data of each industry; respectively carrying out user characteristic analysis on the user data of each industry, and determining user characteristics of each industry; classifying the user data of each industry based on a preset user type classification standard to obtain user data of different user types in each industry; performing product attention point analysis on the user data of different user types in each industryto obtain product attention points of different user types in each industry; and based on the user characteristics of each industry and the product attention points of different user types in each industry, constructing different scene resources, and obtaining the scene resources of different user types in each industry. By adopting the method, corresponding scene resources can be compiled by pre-judging the product intention and chatting habit of each user type in each industry, so that the practice scene of the trainee can be more real, and the actual business requirement can be met.

Description

technical field [0001] The present application relates to the field of computer technology, in particular to a method, device, computer equipment and storage medium for constructing scene resources. Background technique [0002] With the continuous development of computer technology, computer technology can be applied to various fields to achieve various functions, such as: the dialogue between machines and humans can be realized through speech recognition technology. However, in some industries, when selling products, salespersons need to conduct in-depth communication with customers. For example, in the insurance industry, salespersons need to prepare business knowledge of related products and answers to common customer objections before communicating with customers. Strong professional business knowledge needs to be memorized in advance, so as to prevent salesmen from making omissions when introducing products to customers, which will affect the achievement of product sal...

AI Technical Summary

Problems solved by technology

The current rehearsal software is to build scene resources in advance in the software. The scene resources include characters and character dialogue content, etc., and each product uses the same scene resources. However, in real life, different product demand groups have different understandings of products. The degree and focus may be different. Therefore, the existing scene resources cannot meet the actual business needs

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